Relief Child Contact Centre Supervisor


Company:	YMCA Bournemouth
Salary:	£13.20 to £13.67 an hour
Hours:	Part-time
Location:	Bournemouth, Christchurch and Poole
Working pattern:	On-site
Job type:	Permanent
Posting date:	23 Oct 2026
Closing date:	20 Nov 2026

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Summary

Location: Bournemouth

Employment type: Relief

Working Hours: Relief

Salary: £13.20–£13.67 per hour

Application closing date: 20/11/2026

Interview date: 26/11/2026

About us

YMCA Bournemouth is part of a global organisation making a meaningful difference at a local level across Bournemouth, Christchurch and Poole. We are committed to delivering inclusive, diverse and forward-thinking services that respond to the needs of our community. Our work focuses on key areas, including Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing. Through these services, we aim to empower individuals to reach their full potential in mind, body and spirit.

About the Role

We are seeking a Relief Child Contact Centre Supervisor to join our team and support the effective delivery of our Contact Centre services.

Working within the Contact Centre department, you will play a key role in ensuring that contact sessions are delivered safely and effectively, in line with court orders, referral requirements and safeguarding best practice.

This role will involve:

Planning and providing contact sessions for parents and families in line with court orders, referring agencies and services, ensuring a safe environment for children and following best practice in safeguarding and child protection.

Ensuring that the Child Contact Centre (CCC) operates in accordance with CCC and National Association of Child Contact Centres (NACCC) policies, including those relating to volunteers and practitioners, Disclosure and Barring Service (DBS) checks, child protection, health and safety, equal opportunities, domestic violence, complaints, confidentiality, rehabilitation of offenders and any other relevant policies.

Responding to service users’ enquiries and ensuring that emails and records of conversations are filed online.

Quality-assuring practitioners’ records of contact sessions to ensure they are concise, relevant and accurate. Writing reports on child and family contact for court proceedings and, where required, preparing and presenting these reports to courts and referral agencies.

Organising, prioritising and managing your workload on your own initiative, adopting a creative and flexible approach.

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