Workplace Experience Coordinator
| Company: | ISS Facilities Services |
|---|---|
| Hours: | Full-time |
| Location: | PE2 2QX |
| Working pattern: | Hybrid - 2 days remote |
| Job type: | Permanent |
| Posting date: | 23 Oct 2026 |
| Closing date: | 22 Nov 2026 |
Summary
Workplace Experience Coordinator
Contract: Government
Location: Peterborough, PE2 8YY
Hours of work: 40
Contract Type: Permanent
We are seeking a Workplace Experience Coordinator to join ISS at Quay House, Peterborough, supporting the Government Property Agency contract. You will play a key role in delivering exceptional workplace experiences, acting as an ambassador for both ISS and the customer while ensuring a welcoming and professional environment for all stakeholders.
Job Description
We are looking for a customer-focused individual with excellent communication and organisational skills who can build strong relationships, support workplace initiatives, and contribute to a positive site experience. This is an opportunity to join a team committed to creating engaging workplaces that enhance wellbeing, productivity, and service excellence.
Key Responsibilities
Deliver outstanding customer service and workplace experiences for clients, visitors and colleagues.
Act as the main point of contact for customer requests and enquiries.
Manage telephone enquiries, room bookings and meeting room set-up requirements.
Support the onsite management team with high-profile events and workplace initiatives.
Build strong relationships with customers and identify opportunities to enhance their experience.
Conduct building tours, identifying and reporting any faults or concerns.
Provide support to reception services and collaborate with operational teams across the site.
Promote a positive team culture and support site safety and evacuation procedures where required.
Essential requirements
Professional and Personal Competencies/Qualifications FM experience is desirable. Excellent verbal and written communication skills. Strong organisational skills with the ability to manage multiple priorities. High level of Microsoft Office knowledge and experience. Comfortable working within a highly confidential environment. Experience managing stakeholder relationships and customer expectations. Positive, proactive and customer-focused approach. Flexible and adaptable with a commitment to continuous improvement. Qualifications First Aid qualification preferred, although training will be provided. IOSH qualification preferred, although training will be provided. Workplace Experience Programme training is desirable and can be provided. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com Please click on the following link for more information on this role: Job Description If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
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