Optometry Liaison Specialist


Company:	NHS Jobs
Salary:	£28,392 to £31,157 a year
Hours:	Full-time
Location:	Coventry, CV2 2DX
Job type:	Permanent
Posting date:	23 Oct 2026
Closing date:	5 Nov 2026

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Summary

Acting as the central point of contact for the Optometry Team, responding to and coordinating queries relating to the service Supporting the day to day coordination and administration of the Contant lens service. This includes ordering of clinical contact lenses through external companies. Processing of relevant paperwork attributed to the order and facilitation of internal checking processes. Ensures delivery of lenses to patients and any associated appointments. Maintains databases for ordering and invoicing. Liaison with Finance/Procurement to ensure payment of invoices in a timely manne HES Vouchers central point for spectacle voucher reclamation, auditing and invoicing of payments to community optometrist. This is in liaison with the Finance department Facilitator of student and professional placements, including placement dates, communication with students and relevant teams. Ensure coordination of honorary contracts and invoices, ensuring payment is received Manage extensive and often complex telephone enquiries relating to all Optometry services, responding sensitively and professionally within a highly interruptive environment. Use specialist knowledge and judgement to resolve queries independently, escalating to an Optometrist only where clinically necessary, and appropriately prioritising urgent matters Manages incoming mail and prioritises accordingly. Deals promptly with any mail that needs no supervision from the Head Optometrist/Deputy Head. Composes routine correspondence on own initiative or on brief instructions as to the content and ensures the satisfactory completion of work within deadlines Coordinate and arrange internal and external meetings on behalf of the Head and Deputy Head of Optometry, liaising with staff across the Trust and external organisations as required. Attend meetings to take accurate minutes, ensuring actions are clearly recorded, communicated, monitored and followed through to completion. Maintain awareness of current departmental issues and priorities, ensuring key personnel receive relevant and timely information Take responsibility for the ongoing development and review of administrative systems and processes within the remit of the post. Proactively identify areas for improvement and implement appropriate changes to improve efficiency, responsiveness and the effective delivery of the Optometry service. For further details please see the attached job description.

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