Security Officer
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | LS11 8LU |
| Job type: | Permanent |
| Posting date: | 23 Oct 2026 |
| Closing date: | 22 Nov 2026 |
Summary
Security OfficerWhite Rose Shopping Centre, Leeds Employer: Mitie
Join the Team at White Rose Shopping CentreMitie is looking for professional, customer-focused Security Officers to join the team at White Rose Shopping Centre, one of Yorkshire's leading retail and leisure destinations.
This is an exciting opportunity to play a key role in maintaining a safe, secure, and welcoming environment for our guests, retailers, contractors, and colleagues. Working as part of a dedicated security team, you will help protect people, property, and assets while delivering outstanding customer service and supporting the day-to-day operations of the centre.
Key ResponsibilitiesSecurity Operations
-Carry out regular internal and external patrols of the shopping centre, car parks, and surrounding areas.
-Monitor and respond to incidents including theft, anti-social behaviour, suspicious activity, and emergency situations.
-Operate CCTV and other security systems in accordance with legislation and site procedures.
-Conduct opening and closing procedures and ensure the security of all areas of the centre.
-Complete accurate incident reports, notebooks, and security records.
-Liaise with emergency services, retailers, contractors, and centre management as required.
-Respond promptly and professionally to all security and customer service incidents.
Customer Service
-Provide a visible and approachable security presence throughout the centre.
-Deliver excellent customer service to visitors, retailers, and stakeholders.
-Assist customers with enquiries, directions, and support when required.
-Promote a welcoming environment while maintaining security standards.
Health & Safety
-Identify, report, and take appropriate action regarding health and safety hazards.
-Ensure compliance with site procedures, risk assessments, and safe systems of work.
-Support emergency evacuations and business continuity procedures when required.
-Maintain vigilance and respond proactively to emerging risks and threats.
Compliance & Professional Standards
-Follow all Assignment Instructions, Mitie policies, and client procedures.
-Maintain all required licences, certifications, and training.
-Complete mandatory training and participate in continuous professional development.
-Uphold the highest standards of professionalism, integrity, and conduct.
What We're Looking ForEssential Requirements
-Valid SIA Door Supervisor or Security Guarding Licence.
-CCTV (PSS) Licence or willingness to obtain if required.
-Previous experience in security, customer service, retail security, or a similar environment.
-Excellent communication and interpersonal skills.
-Strong observational and problem-solving abilities.
-Ability to remain calm and professional under pressure.
-Flexible approach to working shifts, including evenings, weekends, and bank holidays.
Desirable
-Experience within a shopping centre, retail, or high-footfall environment.
-First Aid qualification.
-Knowledge of incident management and emergency response procedures.
-Experience using CCTV and access control systems.
What You'll Bring
-A professional and positive attitude.
-A commitment to delivering exceptional customer service.
-Strong teamwork and reliability.
-The ability to make sound decisions and take appropriate action when required.
-A proactive approach to safety, security, and continuous improvement.
Why Join Mitie?At Mitie, our people are at the heart of everything we do. We are committed to creating a diverse, inclusive, and supportive workplace where colleagues can develop their careers and reach their full potential.
As a Security Officer at White Rose Shopping Centre, you'll have the opportunity to work in a dynamic environment, develop your skills, and contribute to keeping one of Leeds' most popular retail destinations safe and secure.
Apply today and become part of a team that takes pride in delivering safety, security, and exceptional customer service every day.