Patient Care Advisor


Company:	NHS Jobs
Salary:	from £12.71 an hour
Hours:	Full-time
Location:	Warrington, WA4 6QA
Job type:	Permanent
Posting date:	23 Oct 2026
Closing date:	8 Nov 2026

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Summary

Responsible for maintaining a high standard of communication with patients, clinicians and reception team. Managing all general enquiries, making new and follow up appointments, signposting to appropriate services. Ensuring all practice protocols and policies are understood and adhered to. Responsible for entering requests for home visits, communication from community nursing or any messages for the duty doctor accurately and efficiently. Responsible for receiving and despatching of prescription requests, signposting deliveries or telephone enquiries to the correct department. Responsible for ensuring the reception area and waiting room is appropriate for receiving patients and general public. Responsible for filing of reports and correspondence electronically Responsible for opening up the premises at the start of day, de-activating the alarm and make all necessary preparations to receive patients. Responsible at the end of day for ensuring the building is secure and re-activating alarm. Responsible for attending regular monthly staff meetings, in-house training and external training. Responsible for providing flexible cover for colleagues for holiday and sick leave. Managing requests for processing repeat prescriptions in line with practice policy Responsible for checking prescriptions accurately against written request for repeat prescriptions within timeframes. To recognise patient medication reviews. Complete online consultations requests or emails as per the work schedule.

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