Support Worker


Company:	Aegis Assistance
Salary:	from £14 an hour
Hours:	Full-time
Location:	Surrey
Working pattern:	Field-based
Job type:	Permanent
Posting date:	26 Oct 2026
Closing date:	22 Nov 2026

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Summary

The Support Worker will visit clients in their own homes on planned visits, usually working independently, to help them maintain their independence, safety and quality of life (Kent, Surrey, Essex and Greater London). Responsibilities include shopping and cooking with clients, helping them keep their homes clean and safe, and supporting them with budgeting, bills, letters and benefit claims while encouraging them to remain involved in their own decisions. The role also involves helping clients book and attend appointments, access appropriate services, and enjoy companionship through conversation, activities and outings. Support Workers may remind clients to take their medication, but clients must always manage and take their own medication. The postholder must check in and out of every visit, complete accurate case notes on the same day, and report any concerns immediately. The Senior Support Worker will provide day-to-day guidance, supervise the team and shadow the postholder during their first visits.

This is a practical support and companionship role, not a personal care position. The Support Worker must not wash or dress clients, administer or handle medication, or lift or move clients. If a client's needs fall outside the support Aegis Assistance provides, the Support Worker must inform the Senior Support Worker so that suitable arrangements can be made.

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https://docs.google.com/forms/d/1-Ou9zzZBqocyuL4SgzOW4ZlDC_peM9YGe4CGHmW9tPg/edit

Essential requirements

The ideal candidate should have good communication and listening skills, a caring and respectful attitude, patience, reliability and a genuine interest in helping people maintain their independence. They should be organised, punctual and able to manage planned visits independently while following instructions and agreed procedures. Good problem-solving skills, attention to detail and the ability to recognise and report concerns promptly are essential. The candidate should be comfortable maintaining accurate records, using a phone for check-ins and work communication, and handling clients' personal information confidentially. They should demonstrate sound judgement, maintain professional boundaries, respect each client's choices and dignity, and be willing to follow safeguarding, health and safety, confidentiality and lone-working procedures. Previous experience in home support, care, customer service or a similar role would be beneficial, although a positive attitude and willingness to learn are equally important. Applicants must meet the organisation's right-to-work, reference and required background-check requirements and be willing to complete all mandatory training.

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