Senior Support Worker


Company:	Aegis Assistance
Salary:	from £15.50 an hour
Hours:	Full-time
Location:	Surrey
Working pattern:	Field-based
Job type:	Permanent
Posting date:	26 Oct 2026
Closing date:	22 Nov 2026

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Summary

The Senior Support Worker will lead the day-to-day operations of Aegis Assistance, providing on-the-ground supervision and acting as the main point of contact for staff and clients, as the directors are not based on site (Kent, Surrey, Essex and Greater London). Responsibilities include conducting initial visits for new clients, delivering practical support, supervising and spot-checking Support Workers, shadowing new starters during their first visits, managing the weekly rota, and arranging cover for staff absences. The role also involves ensuring that staff check-ins and case notes are completed accurately and on time, reporting concerns on the same day, and supporting safeguarding procedures. Once appropriately trained, the Senior Support Worker will act as Deputy Safeguarding Lead and First Aider. The postholder will also maintain weekly communication with a director and provide a brief written report on service delivery, staff performance, and any concerns or outstanding actions. This is a practical support and supervisory role, not a personal care position. The postholder must not provide personal care, administer or handle medication, or undertake lifting or moving tasks. If a client's needs fall outside the service provided, the matter must be reported to a director so that suitable support can be arranged.

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Essential requirements

- Leadership and supervision: Ability to guide, support, and monitor Support Workers. - Communication skills: Clear, respectful communication with clients, colleagues, families, and directors. - Organisation and time management: Ability to manage rotas, coordinate visits, and arrange cover at short notice. - Record keeping: Ability to maintain accurate case notes, check-in records, and weekly reports. - Safeguarding awareness: Ability to recognise and report concerns promptly and follow safeguarding procedures. - Problem-solving: Confidence in handling day-to-day operational issues and escalating matters appropriately. - Person-centred approach: Patience, empathy, and a commitment to promoting clients' independence, dignity, and wellbeing. - Reliability and accountability: Ability to work independently, make appropriate decisions within the role, and keep directors informed. - Attention to detail: Ability to spot gaps in records, missed check-ins, and potential risks. - Teamwork and adaptability: Ability to support new starters, conduct shadow visits, and respond to changing staffing needs. - Basic IT skills: Confidence using WhatsApp or approved work communication tools, electronic records, spreadsheets, and rota systems. - Travel flexibility: Ability to travel across the assigned service area to conduct client visits and staff spot-checks.

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