Shop Supervisor


Company:	Sue Ryder Care
Salary:	from £12.79 an hour
Hours:	Part-time
Location:	Luton
Working pattern:	On-site
Job type:	Permanent
Posting date:	23 Oct 2026
Closing date:	6 Nov 2026

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Summary

Shop Supervisor - Bike upcycling workshop

199 - 203 Marsh Rd, Leagrave, Luton LU3 2QQ

15 hours per week inc weekends on rota

£12.79 per hour

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Supervisor to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership and cycle repair skills to a role with real purpose.

You’ll be responsible for…

* Carrying out repairs, servicing and builds for all types of bicycles, including road, mountain .

* Ensuring all repairs are completed to a high standard

* Keeping the workshop clean, organised and stocked with necessary tools and parts.

* Providing excellent customer service, answering queries and offering advice on bike care and maintenance.

• As Shop Supervisor you will be using your skills and retail experience to help drive sales, income and performance against targets.

• Support and motivate the team to provide excellent service to customers and donors.

• Building strong community relationships to generate quality donated stock.

• Help Recruit, train and retain a committed volunteer team.

• Support in maintaining high standards of merchandising, housekeeping and health & safety.

• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.

• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team as our Shop Supervisor at our Luton Leagrave cycle workshop shop

Here at Sue Ryder Luton, we are proud to share a focus on environmental and social responsibility issues, our Sue Ryder Bicycle Workshop - an initiative aiming to tackle environmental issues by converting unwanted bikes into great-value bikes. All donated bikes go through this workshop, where they are checked, repaired (if required), serviced, and then signed off by a CYTECH-qualified instructor. Any bikes that are not suitable for repair will be broken into parts, which can then be used on other repairable bikes.

Luton does have two floors ,20 steps leading to first floor. 2 Toilets on 1st Floor , along with the canteen. Bike Repair area is based on 1st Floor .

Minimum Essential Criteria

• A passion for cycling and commitment to delivering outstanding service.

• Proven experience as a Bike Mechanic in a retail or workshop setting, would be beneficial but Cytech Training will be provided

• Strong knowledge of bike components, mechanics

• Basic IT skills (emails/instant messaging/video calls)

• Excellent problem-solving skills and attention to detail.

• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background

• KPI and target experience

• Charity retail

• Health & Safety knowledge

• Team Player

• Key holder/opening/closing

• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)

• Company pension scheme

• Staff discount with thousands of retailers

• Refer a Friend scheme - £250 payment

• Enhanced maternity, paternity and adoption pay

• Enhanced sick pay

• Electric Vehicle Scheme

• Healthcare Cash plan, to claim back costs of routine healthcare

• Death in Service benefit

• Staff discount of 10% on new goods online at shop.sueryder.org

• Structured induction programme and learning and development opportunities.

• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date: 6th Nov

Interview date: 17th November

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.