Retail Centre Support Assistant


Company:	St Elizabeth Hospice
Salary:	from £10,045.20 a year
Hours:	Part-time
Location:	IP5 3RD
Working pattern:	On-site
Job type:	Permanent
Posting date:	23 Oct 2026
Closing date:	8 Nov 2026

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Summary

re you a dynamic retail professional ready to step up and make a real difference in your community?

We are seeking a proactive and motivated Retail Centre Support Assistant to join our team. In this role, you will assist in the day-to-day operations of our bustling retail centre, working directly alongside our Retail Centre Operations Manager to drive growth, streamline logistics, and ensure maximum sales are achieved.

Key Responsibilities:

• Operations Support: Assist the Retail Centre Operations Manager in coordinating daily logistics, stock preparation and processing donations.

• Sales Optimisation: Actively look for ways to maximise income across retail streams, maintaining high standards of merchandising and organisation.

• Volunteer Leadership: Work closely with, support, and guide our incredible team of volunteers, who form a valuable and integral part of our business.

• Customer & Donor Excellence: Provide outstanding customer service, manage donor relationships, promote the Gift Aid scheme to maximize the value of donations.

Interview date: 18 November 2026

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub and a Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness.

Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Last year the charity supported over 4,000 patients and their families. The hospice’s work is centred on the individual's needs, and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

In addition to being part of a wonderful local charity, the hospice offers a generous benefit package, including:

• 27 days annual leave entitlement

• Pension scheme (NHS pension transferable)

• Life Cover

• Cycle to Work Scheme

• Car Leasing Scheme

• Health Service Discounts

• Occupational Sick Pay

• Subsidised refreshments

• Blue Light Card

• Employee Assistance Programme

For more details about this role please read the job description and person specification or contact Emma Needs, Retail Centre Operations Manager, emma.needs@stelizabethhospice.org.uk or Sam Cocksedge, Retail Area Manager sam.cocksedge@stelizabethhospice.org.uk

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