Quality Officer


Company:	NHS Jobs
Salary:	£39,959 to £48,117 a year
Hours:	Full-time
Location:	Wolverhampton, WV1 1SH
Job type:	Permanent
Posting date:	23 Oct 2026
Closing date:	12 Nov 2026

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Summary

Please refer to the full job description and person specification attached. The post holder will provide dedicated project support to the ongoing development, delivery and review of key work programmes within the function. The principal focus of the role will be primary care, reflecting the priorities and requirements of the portfolio. In carrying out your role, at least one of the agreed strategic anchors should be at the core of everything you do: Commissioning for Value and Outcomes Accelerating Neighbourhood Health at Pace Making the Best Use of Digital Solutions in our Pathways Financial Discipline / 2% Productivity Advancing Health Equity Integrated Partnership You will be accountable for: Provides support for the Quality & Safety Team in the delivery of business objectives in relation to effective assurance of quality and safety for the organisation and strategically commissioned services, with a primary focus on primary care. Support may also be provided, as required, to the out-of-hospital, children and young people, and maternity portfolios. Work closely with the Quality & Safety Teams to work with partners to develop, manage and support mechanisms for ensuring quality and safety and ensure the ICB fulfils its statutory duties in relation to Quality & Safety Support the provision of an efficient, effective and high quality professional and co-ordinated team in providing assurance of commissioned services and ensuring that the ICB meets its statutory and regulatory duties in line with NHS requirements. Ensure accurate and open communication with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams. Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data. Communicate information, risks, issues and dependencies, including briefings and reports to wider ICB teams, sponsors and a range of internal and external staff. Liaise with members of the public and various professionals in response to queries, quality matters and complaints about commissioned service and ICB business. Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration. Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice. Monitor and tracking risks and issues tracking mechanism and its proactive resolution and escalation processes. Contribute to the information management of quality and performance, taking a lead for specific projects. Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested. Ensure that data collected is analysed, reported by the team as appropriate and monitor the processing of data and information. Co-ordinate a wide range of diverse & sensitive information to enable quality assurance to be obtained & reported upon including complaint, quality matters, recording and monitoring SI's/Nevers Events reported via providers via the STEIS system. Liaise with providers to determine status of investigations & ensure all relevant financial penalties are recorded. Analyse various sources of patient safety information through triangulation of a range of information to identify trends/emerging themes investigating with support from team colleagues. Actively collate a range of patient safety information for each sector maintaining a range of records using new & existing systems & processes within the team. Prepare and maintain quality visit programs for announced/ unannounced visits for all sectors. Including, preparation of visit criteria/rationale & reporting on findings & preparation of action plans where improvements have been identified. Maintain informal & formal complaint records including Quality Matters. Triangulate various sources of soft/hard intelligence from carers/relatives, service users, complainants, health professionals and colleagues associated with clinical quality and services commissioned by the ICB. Obtain assurance on patient experience from a range of sources including providers, regulators i.e. CQC, Monitor etc, Local Authority & any other stakeholders for onward assurance reporting within the ICBs systems/processes. Liaise with members of the public, health professionals & any other stakeholders on clinical quality matters ensuring their queries/concerns are processed effectively. Monitor investigations, action plans, visit & improvement plans to ensure timely progression & completion of actions. Coordinate and maintain the implementation status of NICE guidance for provider/commissioned services in preparation for assurance, quality and contract meetings. Produce assurance reports for relevant groups to demonstrate the extent of assurance available for each sector. Co-ordinate & take part in audits pertaining to ICB quality projects in accordance with the program of work for ICB quality assurance. Actively implement the risk management strategy across the organisation including risk assessment & active utilisation of the risk management system. Coordinate and maintain all risk information (risk assessments, incidents, alerts etc) entered onto the risk management system for the organisation & liaising with other ICB teams where appropriate. Undertake risk analysis & reporting providing assurance & identifying gaps in assurance as applicable. Prepare information for inclusion within reports using a range of skills including written & illustrative formats providing clear & concise explanation(s) and interpretation of analysis. Lead projects/time limited/specific clinical quality work including development & monitoring of clinical indicators, dashboard development, analysis, benchmarking & ongoing monitoring across all sectors of ICB. Develop appropriate record management systems to demonstrate how information is monitored & escalated accordingly. Maintain contract records for clinical quality and support in the development of monitoring tools & assurance documentation. Support on the implementation & review of quality & risk strategies. Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines. Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high quality information and analysis. Support training and induction of new staff, supervises other team members as required. Updating, maintaining, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice. Lead on development, implementation, monitoring and evaluation of new information systems/databases as required. Actively supports and contributes to the development of key performance indicators for the successful assessment of performance. Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans, in accordance with the agreed priorities of the team. Work closely with Patient Safety Team to ensure full triangulation of information relating to themes and trends of patient safety incidents.

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