IT Support Engineer – 1st & 2nd Line
| Company: | Lasered Components |
|---|---|
| Salary: | from £30,000 a year |
| Hours: | Full-time |
| Location: | Essex, CM7 2YW |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 23 Oct 2026 |
| Closing date: | 22 Nov 2026 |
Summary
The IT Support Engineer to work closely with our IT Manager and provide hands-on technical support across the business. You’ll have full exposure troubleshooting real day to day issues from our in house software to networking improvements whilst being self-sufficient managing IT support tickets through to resolution. This role has the potential to have real impact within our company and growth for those able to pivot to embrace change.
What you'll be doing
* Providing 1st and 2nd line support, taking ownership of tickets through to resolution.
* Troubleshooting Windows, Microsoft 365, hardware, software and user access issues.
* Supporting Active Directory / Entra ID, user accounts, permissions and device setup.
* Investigating networking and connectivity issues, including DNS, DHCP, Wi-Fi and switches.
* Supporting new starters and leavers with accounts, equipment and access.
* Monitoring data, network access and backup systems.
* Managing patching, software and hardware updates, repairs, replacements and IT inventory.
* Liaising with third-party software and IT suppliers when required.
* Maintaining IT documentation, user guides and network diagrams.
* Supporting and having ownership over some IT projects, system improvements and infrastructure changes.
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