Passenger Escort


Company:	SILVER BLUE SERVICES LTD t/a Springday Healthcare
Salary:	from £21 an hour
Hours:	Full-time
Location:	W12 0HS
Working pattern:	On-site
Job type:	Temporary
Posting date:	23 Oct 2026
Closing date:	22 Nov 2026

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Summary

A Passenger Escort (often referred to as a Passenger Assistant) is responsible for ensuring the safe, comfortable, and timely transport of vulnerable individuals, such as children with special educational needs, the elderly, or passengers with limited mobility. They typically work alongside a driver on specialized transport vehicles, ambulances, or within airports/stations.

Core Responsibilities

Safe Transit: Assisting passengers with boarding and disembarking vehicles safely.

Mobility Support: Operating and securing mobility aids, such as wheelchairs, tail lifts, and specialized safety harnesses.

Passenger Welfare: Monitoring the physical and emotional well-being of passengers during the journey, providing reassurance and managing any distress or behavioral needs.

Communication: Acting as the primary point of contact between the passenger, the driver, caregivers, school staff, or medical personnel.

Emergency Response: Providing basic first aid if necessary and following safety protocols in the event of an emergency or vehicle breakdown.

Essential requirements

Strong interpersonal and communication skills, with an empathetic and patient demeanor. Physical fitness, as the role often requires lifting, bending, and securing heavy equipment. Basic knowledge of health and safety regulations, safeguarding, and first aid. A clear background check (such as a DBS check in the UK), given the work with vulnerable populations.

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