Housing Concierge


Company:	Home Group
Salary:	£13.45 to £13.45 an hour
Hours:	Part-time
Location:	Sunderland, SR1 2QF
Working pattern:	On-site
Job type:	Permanent
Posting date:	22 Oct 2026
Closing date:	4 Nov 2026

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Summary

Earn £13.45 per hour, and great benefits including Health Cash Plan

Home, a place where you belong

Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

What you'll do

• Walk around the building checking CCTV, fire doors and communal areas

• Greeting customers and visitors, picking up repairs or cleaning

• The first line of support for our customers when our wider team or their own support network aren’t around to help!

• Monitor and respond to incidents calmly, quickly and fairly

• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top Great Places to Work! We can't offer a CoS for this role.

You have

• Calm under pressure with great communication skills

• Passion and experience in supporting others, either personally or professionally

• Good judgement and clear communication

• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

The practical bits

• Permanent, part time (18.75 hpw).

• Monday to Friday on a three-week rolling rota, between 18:00 - 21:45.

• Able to use technology to monitor CCTV, update records and communicate with colleagues

• You’ll need an Enhanced DBS check done (we pay for it)

What’s in it for you?

• 34 days leave increasing to 39 (including bank hols and a “me day”)

• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more

• Matching pension contribution (up to 7% and life insurance of 3x basic salary)

• Instant pay access with Stream

• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email recruitment@homegroup.org.uk. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.