Quality Improvement Manager


Company:	NCG
Salary:	£25,949 to £103,367 a year
Hours:	Part-time
Location:	Newcastle upon Tyne, NE4 7SA
Job type:	Permanent
Posting date:	22 Oct 2026
Closing date:	12 Nov 2026

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Summary

Quality Improvement Manager

ROLE DESCRIPTION

Following the recent success of wider project delivery within the Faculty of Lifelong Learning, we are now seeking to appoint 0.6 FTE Quality Improvement Manager to support this exciting project work. This role will support our subcontract delivery partners who deliver in community settings spread across the North East Region so ability to travel is essential.

Taking a lead in initiatives and managing operational activities concerning all aspects of quality improvement including continuous improvement reviews.

Customer focused approach providing guidance to partners aligned to community and partnerships project work.

Ensuring quality processes are fit-for-purpose, that appropriate training is provided and that those processes are followed to drive a high-quality offer.

Be solution-focused, proactive and use initiative to recommend appropriate responses where projects fall behind targeted outputs.

Regularly provide effective and accessible reports containing information, presented in a coherent manner to ensure quality information and data is relevant, accurate and sufficient to aid the decision-making process.

This role will involve working with a range of partners in a range of locations. As such the successful candidate will be required to support a high-quality offer in a range of contexts.

The successful candidate will be highly motivated, ideally have FE skills and experience and can demonstrate previous success in delivering high-quality outputs.

Should you consider yourself to have the skills and attributes for this role, we would be delighted to hear from you. For an informal discussion about the role please contact Simone Smith (Head of Quality) at simone.smith@ncl-coll.ac.uk

EMPLOYEE BENEFITS

NCG is a great place to work, with a whole host of benefits such as:

Generous Annual Leave

Flexible Working

Student Discount

Government Pension Schemes

Cycle to Work

Employee Assistance Programme

For more information, please see our website -

Our Benefits

NCG VALUES

Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.

Being both inclusive and diverse

Trusting and respecting our communities

Taking ownership whilst working collaboratively

Inspiring excellence and curiosity

For further detail about our Values and Strategy, please visit our website -

Values and Strategy

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