Receptionist | Oxford University Hospitals NHS Foundation Trust


Company:	Oxford University Hospitals NHS Foundation Trust
Salary:	£25,272 - £27,476 per annum
Hours:	Full-time
Location:	Oxford, OX3 9DU
Job type:	Permanent
Posting date:	21 Oct 2026
Closing date:	20 Nov 2026

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Summary

To provide a professional and efficient reception service to the Directorate, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy on Data Quality.

To provide a professional, comprehensive and effective administration support service to the administration, nursing and the wider medical teams.

To greet patients at reception in a helpful, polite and efficient manner.

· Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.

· To book follow up appointments accurately ensuring that the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.

To ensure that all patient demographics are available, up to date and accurate, recording all late bookings, cancellations and DNA’s appropriately.

· To make sure the relevant reception areas within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.

· To be able to prioritise your workload and work with minimal supervision.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to theten core principlesOxford University Hospitalspromotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

• Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.

• Register patient’s attendance on EPR in real-time.

• To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.

• To ensure patients are checked in and out of clinic.

• To carry out reminder phone-calls.

• To liaise with transport service

• To undertake further training as and when required.

• As directed by the patient pathway administrators, assist in any other administrational duties that may be required to ensure full administration service is provided within the Directorate. This may include providing basic cover for the patient pathway administrators during periods of sickness, annual leave or workload increases.

· Sort and distribute all post received by the department to the appropriate individuals in a prompt and accurate manner.

• Communicate with patients, carers, clinical and non-clinical staff via the telephone and face to face in a confident and polite manner, whilst maintaining patient confidentiality. Conversations can be of a sensitive and complex nature.

This advert closes on Monday 2 Nov 2026

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