Business Hub Manager
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | OX5 1RE |
| Job type: | Permanent |
| Posting date: | 21 Oct 2026 |
| Closing date: | 20 Nov 2026 |
Summary
Job objectives and responsibilities
To lead the Campsfield Business Hub, bringing together performance, compliance, social value and digital delivery into one effective and joined-up function. The postholder will provide the insight, assurance and operational support required for the Centre to deliver safe, effective and compliant services.
Through strong leadership, data-driven decision-making and continuous improvement, they will ensure contractual obligations are met, risks are effectively managed, and opportunities for improvement are translated into practical action. Working under the strategic leadership of the Head of Business Assurance, the postholder will ensure the Business Hub provides clear insight, reliable assurance and practical support to help Campsfield deliver excellent services and meet its contractual commitments.
Main duties
Business Hub leadership
-Lead and develop the Business Hub across as a centre of excellence for performance, compliance, governance, social value, digital delivery and continuous improvement.
-Set clear priorities, standards and ways of working for the Hub.
-Ensure the Hub is responsive to operational needs and supports high-quality service delivery.
-Turn strategic direction from the Head of Business Assurance into effective local delivery.
-Drive a culture of accountability, evidence-based decision making and service improvement.
-Provide clear advice, insight and constructive challenges to managers.
-Identify inefficiencies, duplication and process weaknesses across the Centre
-Lead improvement initiatives that enhance efficiency, compliance and service quality.
-Promote a culture of continuous improvement and innovation
Performance and Compliance, Governance and Risk
-Lead performance monitoring, reporting and day-to-day compliance activity.
-Ensure performance data is analysed to identify emerging trends, risks and opportunities and areas for improvement
-Ensure management information is accurate, timely and provides meaningful insight and recommendations that support decision-making at all levels.
-Ensure contractual requirements have clear ownership and supporting evidence.
-Coordinate assurance activities and support audits, reviews, lessons learned and inspections.
-Maintain oversight of the Centre risk register and assurance framework.
-Ensure risks, issues and governance actions are appropriately recorded, monitored and escalated.
-Support the Head of Business Assurance in maintaining effective governance arrangements across the contract.
Social value
-Lead delivery and reporting of Campsfield social-value commitments.
-Develop practical activities with internal teams and build effective partnerships with local organisations, charities, education providers and community groups.
-Ensure delivery and impact are appropriately evidenced.
-Identify opportunities to maximise social-value outcomes across all service areas.
-Promote social value as an integral part of business planning and operational delivery.
Digital delivery and improvement
-Act as the business lead for digital transformation and technology-enabled improvement across Campsfield
-Work closely with the IT Manager to ensure digital obligations, risks and priorities are understood and managed.
-Ensure local digital activity aligns with wider Mitie Immigration & Justice systems and processes.
-Promote adoption of digital tools, automation and data-driven ways of working.
-Use performance, compliance and digital insight to identify simpler and more effective ways of working.
People and relationships
-Lead, support and develop colleagues within the Business Hub.
-Build strong working relationships across Campsfield, Mitie and relevant Home Office teams.
-Promote a collaborative, service-focused approach across the Hub.
-Develop the capability of the Business Hub team through coaching, mentoring and performance management.
Person Specification
Essential
-Management experience in performance, compliance, assurance, contract management or a comparable field.
-Experience of leading people and coordinating work across different functions.
-Strong analytical skills and the ability to turn information into clear insight.
-Good understanding of governance, compliance, risk and contractual requirements.
-Ability to influence, challenge constructively and build effective relationships.
-Strong organisational, written and verbal communication skills.
-Experience of improving systems, processes or services.
Desirable
-Experience in a secure, regulated, government-contract or public-service environment.
-Experience of social-value delivery.
-Exposure to digital improvement or change activity.
-Experience supporting audit, inspection or external assurance.
-Relevant management, business, project, compliance or contract-management qualification.
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