Support Navigator
| Company: | Headway Birmingham & Solihull |
|---|---|
| Salary: | from £14.42 an hour |
| Hours: | Part-time |
| Location: | Rednal, B45 9SN |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 21 Oct 2026 |
| Closing date: | 2 Nov 2026 |
Summary
As a Brain Injury Support Navigator, you will act as a key point of contact for individuals affected by brain injury across Coventry & Warwickshire.
Working closely with hospitals, rehabilitation services, families and partner organisations, you will provide person-centred support, signposting and information to help people access appropriate services and resources.
The role combines hospital outreach, enquiry-line support, partnership working and community engagement, ensuring individuals and families receive timely support throughout their recovery journey.
Key Responsibilities
Hospital & Community Support
• Build relationships with hospitals, rehabilitation units and healthcare professionals across Coventry & Warwickshire.
• Conduct regular visits to hospital and rehabilitation settings to promote Headway services.
• Meet with brain-injured individuals and their families to provide information, reassurance and practical guidance.
• Facilitate informal support meetings with patients and relatives during hospital stays.
• Assist with referrals into Headway services and external support organisations.
• Support families to access funding opportunities, legal support and community resources where appropriate.
Information, Advice & Guidance
• Manage enquiries received by telephone and email.
• Carry out initial assessments to identify individual needs and appropriate support pathways.
• Provide information, emotional support and guidance to people affected by brain injury.
• Signpost individuals to relevant services, including health, social care, welfare, legal and community-based support.
Partnership & Relationship Building
• Develop strong working relationships with healthcare professionals, social care teams and partner organisations.
• Promote Headway's services through presentations, events, hospital displays and networking opportunities.
• Work collaboratively with legal professionals and other specialist organisations to support service users.
Administration & Reporting
• Maintain accurate records, case notes and monitoring information.
• Produce reports, case studies and outcome data.
• Monitor referrals, enquiries and service activity using spreadsheets and databases.
• Contribute content for newsletters, promotional materials and social media
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