Customer Service Administrator
| Company: | Personnel Solutions (Midlands) Limited |
|---|---|
| Salary: | £14.06 to £14.06 an hour |
| Hours: | Full-time |
| Location: | Birmingham, B8 1AE |
| Working pattern: | On-site |
| Job type: | Temporary |
| Posting date: | 21 Oct 2026 |
| Closing date: | 4 Nov 2026 |
Summary
ONGOING CUSTOMER SERVICE AGENT ROLES AVAILABLE TO START NOVEMBER 2026.
Duties
- Manage incoming customer enquiries via phone and email, ensuring professional phone etiquette at all times.
- Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Collaborate with team members to streamline processes and improve service delivery.
- Analyse customer feedback and service data to identify areas for improvement.
Experience
- Previous experience in an administrative or customer service role is preferred.
- Proficiency in data entry with attention to detail is essential.
- Strong interpersonal skills with the ability to communicate clearly and effectively.
- Experience in up selling or sales support is an advantage but not mandatory.
- A proactive attitude towards problem-solving and a willingness to learn new skills are essential for success in this role.
Hours for this role are Monday- Friday 8.30am - 5pm with 30 minute lunch.
This is an ongoing temporary role which is likely to be ongoing for at least 6 months.
COMJOB
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