Care Navigator/Prescription Clerk/Admin
| Company: | NHS Jobs |
|---|---|
| Salary: | from £12.71 an hour |
| Hours: | Full-time |
| Location: | Ammanford, SA18 3PD |
| Job type: | Contract |
| Posting date: | 21 Oct 2026 |
| Closing date: | 4 Nov 2026 |
Summary
Processing repeat prescriptions requests via clinical systems (EMIS). Liaising with GPs, nurses, pharmacies and patients regarding medication queries. Handling prescription requests from care homes and other external agencies. Ensuring prescription processing is carried out in line with practice policies and current prescribing protocols. Maintaining accurate records and documenting all communications. Identifying and flagging potential prescribing issues, such as overuse or medication reviews due. Supporting the clinical team with prescription audits or medication safety work when required. Reception/Care Navigator Duties Ensure all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely. Answer all incoming phone calls from patients and other healthcare professionals and divert as appropriate, and/or take and pass on messages. Deal with a variety of administrative queries and requests from patients and clinicians as necessary. Make/cancel/re-arrange appointments via the clinical system and support and assist clinicians as required. Ensure up to date patient information is recorded. Give test results where appropriate. To be responsible for opening and locking up premises. Admin Duties Work within a team carrying out various aspects of work including scanning of documents onto patient records, filing. Printing and returning medical records to Health Board. Deal with Subject Access Requests from patients, Solicitors and copy and redact as necessary and forward on via secure email. General administrative duties within the team.