Apprentice ICT Support Technician Wise Serve 13367
| Company: | Inspiro Learning |
|---|---|
| Hours: | Full-time |
| Location: | Oxfordshire |
| Working pattern: | On-site |
| Job type: | Apprenticeship |
| Posting date: | 21 Oct 2026 |
| Closing date: | 20 Nov 2026 |
Summary
Programme name Level 3 - ICT
Computer Assistance (Wise Serve) is one of the largest independent computer support companies in Oxford. Unlike other companies, we provide support to both homes and businesses with advice from viruses and hardware issues, to servers and infrastructure design. We are eager to get apprentices on board and join the growing team!
Job description
We are offering a fantastic opportunity to kickstart your career as an Apprentice ICT Support Technician whilst completing a L3 ICT Apprenticeship Standard.
Annual salary of £20,000
Duties Include:
• Providing internal technical support for computer systems including server, desktop, and networking infrastructure.
• Building PCs, Installation of Operating Systems and peripherals for internal and external customers
• Building strong working relationships with stakeholders (internal teams and external customers / third parties)
• Recording all calls to ensure accurate information about the client’s systems is maintained and available to other team members and account managers.
• Escalating issues in line with guidance and working with other support staff to build knowledge and skills required for all sites supported.
• Complying with all working practices relating to the customer site.
• Building strong relationships with customer account managers
• Having a proactive approach to customer IT systems to ensure future problems are avoided and the longer-term development of the customer IT systems is considered.
• Consult users on customer sites who have high expectations and liaise with your team/line manager.
Future Prospects
We are offering the right candidate the chance to kick start their career with full training provided.
Skills required
•Communication skills,
•Attention to detail
•Organisation skills
•Team working
•Microsoft Windows 10/11
•Microsoft 365
•Microsoft Intune
•Microsoft Teams
•Understanding of TCP/IP, DHCP, DNS, VPN, Firewalls and Switches, Routers,
•General telephony
•macOS
Qualifications required
5 GCSEs grades A*-C/9-4 or equivalent (including English Language, Maths & ICT)
Related jobs
Microsoft 365 & Azure Consultant (AWDO-C15218)
£45,000 to £55,000 per year
AWD online
RemoteContractFull timeHome-based Telephone Market Research Interviewer
£8.97 to £14.24 per hour
Field Locker
RemotePermanentFull time