IT Back Office Manager | Milton Keynes University Hospital NHS Foundation Trust


Company:	Milton Keynes University Hospital NHS Foundation Trust
Salary:	£57,528 - £64,750 per annum pro rata
Hours:	Full-time
Location:	Milton Keynes, MK6 5LD
Job type:	Contract
Posting date:	21 Oct 2026
Closing date:	20 Nov 2026

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Summary

IT Back Office Manager

Department: IT

Band 8a

Hours: 37.5 hrs per week, all MKUH roles may be considered for flexible working

The IT Department at Milton Keynes University Hospital NHS Foundation Trust is a dynamic, ever‑developing, forward‑thinking group of people that make up a team that strives to keep the Trust’s systems up to date and responsive to cutting edge technologies, whilst ensuring staff at the Trust are supported to continue to deliver at the highest level.

We currently have an opening for an IT Back Office Manager, focusing on the day-to-day support of the Trust’s Electronic Patient Record (EPR) system called eCARE (Oracle Cerner Millennium).

The successful post holder will have experience working in a healthcare environment, including the support of staff and direct hands-on experience in the administration and support of Oracle Cerner Millennium solutions.

Please note that all posts are subject to an initial probationary period of six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community.

Interview date: 11.11.2026

We are unable to offer sponsorship for this role

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NHS Survey, 2024They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%

The IT Back Office Manager is responsible for the operational management, support, optimisation and governance of Oracle Health Millennium (eCARE) and other clinical and corporate applications supported by the IT Back Office Team. The post holder will ensure that supported systems remain available, resilient, secure and fit for purpose, supporting safe patient care and effective operational service delivery across the Trust and the wider Milton Keynes health economy.

The post holder will lead and manage the IT Back Office Team and provide specialist operational and technical leadership for supported applications. This includes responsibility for complex incidents and problems, application changes, supplier escalations, service performance, system resilience, operational risk and continual service improvement.

The post holder will act as a principal operational contact between the Trust, system suppliers, NHS bodies, project teams and partner organisations, ensuring that incidents, problems, changes and service risks are managed effectively and escalated appropriately.

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.

Further investment is underway, including the recently approved Women and Children’s Centre, set to open by 2030.

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For further information about Milton Keynes please visit -Visit Milton Keynes

Leadership & Service Management

• Act as the senior operational escalation point for complex service issues that cannot be resolved through routine support arrangements, coordinating internal teams, suppliers and stakeholders as required.

• Lead and manage the IT Back Office Team, ensuring services are delivered professionally, efficiently and in accordance with Trust priorities

• Set operational standards and service priorities for the team and monitor performance against agreed service levels, quality requirements and departmental objectives.

Clinical Systems & Application Support

• Be responsible for the operational management, support and optimisation of Oracle Health Millennium (eCARE) and other supported clinical and corporate applications.

• Hold operational responsibility for the stability, availability, resilience and performance of supported applications, ensuring that service risks are identified, assessed, managed and escalated appropriately.

• Ensure applications remain available, resilient, secure and fit for purpose, supporting safe patient care and effective operational delivery.

Change, Configuration & Continuous Improvement

• Lead and coordinate application enhancements, configuration changes and service improvements to meet changing organisational requirements.

• Work with clinical and operational stakeholders to understand requirements, analyse business processes and identify opportunities to improve workflows and system utilisation.

• Develop specifications, implementation plans and testing approaches for system enhancements and changes.

Supplier & Stakeholder Management

• Act as a senior operational point of contact between the Trust and system suppliers, software vendors, NHS organisations and partner organisations in relation to supported systems and services.

• Build and maintain productive relationships with clinical, operational and technical stakeholders at all levels of the organisation.

• Represent the department in forums, project groups, supplier meetings and governance meetings as required.

Governance, Security & Resilience

• Maintain operational oversight of application governance arrangements, ensuring supported systems and associated processes comply with Trust policies, information governance requirements, cyber security standards and applicable NHS guidance.

• Maintain operational responsibility for application resilience, business continuity and recovery arrangements, ensuring that procedures are documented, reviewed and tested in accordance with agreed requirements and that learning from tests or incidents is incorporated into future arrangements.

Please refer to the job description for further details.

This advert closes on Wednesday 4 Nov 2026

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