Receptionist


Company:	TeesActive
Salary:	£12.86 to £12.86 an hour
Hours:	Part-time
Location:	Billingham, TS23 2LJ
Working pattern:	On-site
Job type:	Permanent
Posting date:	21 Oct 2026
Closing date:	25 Oct 2026

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Summary

RECEPTIONIST

Billingham Forum

Job Reference 880

29.33 hours per week over a shift pattern rota.

Applicants must be available to work a variety of shifts including days, evenings and weekends

£12.86 per hour, £19,667.42. per annum

THE COMPANY

Tees Active is a charitable leisure trust that invests ‘every single penny’ of profit in to providing a variety of exciting and rewarding leisure activities to enable the local community to lead a healthier, happier, and more active life.

Based in the community our modern facilities, including state-of-the-art fitness clubs, an international standard white-water centre and the North East’s leading Ice Arena provide the perfect environment for Tees Active to promote physical activity with the aim of inspiring active lifestyles, improving health and wellbeing and building stronger communities.

Tees Active are committed to workforce training and personal development and the successful candidate will apply their knowledge, experience, and training to play an integral part in the future success of Tees Active.

THE LOCATION

Billingham Forum is one of the most iconic leisure destinations in the North East. This wet and dry community facility has: 3 swimming pools, a health and fitness suite including sauna and steam room facilities. The venue also boasts Go Climb, an interactive wall climbing experience and Ice Rink. In addition to Billingham Forum Theatre offering a wide variety of entertainment for all members of the family.

THE ROLE

As the first point of contact, you will deal with customer enquiries both face to face and over the telephone, process sales and bookings, handle cash as well as dealing with customer queries and issues in a calm and polite manner. The role will require a Basic DBS check.

ABOUT YOU

You must possess excellent communication and interpersonal skills and the ability to work under pressure and empathise with customers. You must also have good numerical, literacy, IT skills and have good attention to detail. Ideally, you will have a minimum of 6 months recent experience in a Customer Service role.

INFORMAL DISCUSSION

For further information and details about the role and shift patterns, contact Paulina Banaszek, Deputy General Manager on 01642 558141.

BENEFITS

As part of the Tees Active team, you will gain access to a variety of team benefits that you can enjoy throughout your time with us – it’s one of the ways we show how much we value you and your role within the organisation. Team benefits are split into two areas, MyPERKS and MyHEALTH.

· Free or discounted activities for you to keep active with Tees Active*

· Discount on various Tees Active activities for your immediate family to enjoy

· Discount with local businesses and services

· Recruitment referral incentive scheme

· A range of health and wellbeing services to keep you at your fit and healthy best*

· Access to exclusive rewards and discounts with over 500 national big brand retailers*

* The above benefits vary depending on whether you are applying for a contracted or casual role.

TO APPLY

To be part of this successful organisation, please forward a completed application form to recruitment@teesactive.co.uk .

Alternatively, you can return by post to: HR Team, Redheugh House, 3rd Floor, Thornaby Place, Thornaby, Stockton-on-Tees, TS17 6SG.

Closing date: Noon, 26 October 2026

Interviewing date: 05 November 2026

Tees Active reserve the right to close this position prior to the aforementioned closing date if the volume of interest exceeds the posts capacity.

Please quote relevant reference 880 on your application.

If we have not contacted you within 6 weeks of the closing date, we would thank you for your interest in the vacancy but on this occasion your application will not be progressed.

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