Endoscopy Booking Clerk


Company:	NHS Jobs
Salary:	£25,760 to £27,476 a year
Hours:	Full-time
Location:	Luton, LU4 0DZ
Job type:	Permanent
Posting date:	21 Oct 2026
Closing date:	4 Nov 2026

Apply for this job

Summary

Responsible for the booking of patients within the breach dates and through the correct pathways depending on the triage of referral. Report any potential breaches to the Administrative and Waiting List Leads. To work closely with the Endoscopy Compliance Lead, supporting them with any administration tasks including audio typing and sending out of letters. To take incoming telephone calls ensuring they are dealt with courteously and sensitive manner with due regard to confidentiality. Resolve enquiries from patients and provide advice, reassurance to patients, carers/relatives, who have concerns regarding appointments or procedures. When instructed by the Administrative and Waiting List Leads and/or the Endoscopy Operational Compliance Manager, moving patients appointment due to unforeseen circumstances. If cancelled on the day of appointment, contact patients directly, making sure patients are offered a date within appropriate time frame. To be responsible for ensuring that if a patient is unable to attend an appointment, the vacant slot is efficiently offered to another patient.

Apply for this job