Pathway Support | University Hospitals of Derby and Burton NHS Foundation Trust


Company:	University Hospitals of Derby and Burton NHS Foundation Trust
Salary:	£25,272 per annum
Hours:	Full-time
Location:	Derby, DE22 3NE
Job type:	Permanent
Posting date:	21 Oct 2026
Closing date:	20 Nov 2026

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Summary

Exciting opportunities have arisen for an enthusiastic, flexible, and motivated individual to join our Endoscopy administration team in a Pathway Support role on a permanent basis.

You should be educated to a good standard of English to GCSE or equivalent and have an advanced level of IT literacy with experience of using a range of IT applications.

To provide an efficient Endoscopy waiting list service to the consultants and their teams working flexibly with or alongside waiting list staff, consultants and other teams as required. Covering the reception area will also be part of this role.

You must have read the contents of the Job Description and feel confident that you are able to fulfil the requirements.

The hours of work will be 37.5 hours per week, to be worked Monday - Saturday between 7.30am - 5pm. Hours to be arranged.

• To act as the point of contact for patients and medical staff on behalf of the consultant and his/her team ensuring that all queries are resolved with skill, sensitivity and in a courteous and

professional manner.

• To prepare the final packs for scanning.

• An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.

• Input patient information onto the various IT systems.

• Prepare and print daily waiting lists as appropriate.

• Contact patients to arrange appointment dates in accordance with the Trust’s Booking Policy.

• To be the first point of contact on the reception admitting and discharging patients

• Prepare and send out (with minimum delay) notification letters to those patients selected for inpatient or outpatient appointment, notifying patients by telephone when necessary.

• Liaise effectively with wards and departments within the hospital.

• To escalate any urgent problems to a senior manager.

• Undertake necessary training as and when required by the Trust.

Closing date of applications: 28 October 2026

Interview date: 11 November 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development

• On-going support from recruitment to when you join our team and beyond.

• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.

• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.

• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.

• Our hospitals admit an average of 195 emergency patients daily.

• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.

• We are one of only 7 Trusts nationally with more than 50 operating theatres.

• We carry out more than 140 elective procedures each working day.

• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship

Skilled worker: Health and Care Visa | NHS Employers

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

This advert closes on Wednesday 28 Oct 2026

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