Housing Officer


Company:	Sovereign Network Group
Salary:	£32,000 to £40,000 a year
Hours:	Full-time
Location:	Exeter, EX2 5FD
Working pattern:	Hybrid - 3 days remote
Job type:	Permanent
Posting date:	20 Oct 2026
Closing date:	3 Nov 2026

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Summary

We're excited to be recruiting a new

Housing Officer role to join our existing team of Housing, ASB and Scheme officers.

This is a part time role working 30 hours a week, we can be flexible with the working hours. You'll be based from our Exeter Office 2 days a week, with extensive travel across the area.

You will manage your own diary with a mix of working from home, office and meeting with our customers, colleagues and partner agencies.

The Role:

As a

Housing Officer, you'll be visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you'll be doing:

Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality

Acting as a trusted point of contact for customers

Building relationships with local authorities, community groups, and partner agencies

Using data insights to improve services and ensure compliance with legislation and regulations

Supporting neighbourhood improvements and shaping services based on the voice of our customers

Maintaining accurate customer records and ensuring data is used responsibly

Promoting SNG's values and culture of collaboration, safety, and inclusion

What we're looking for:

Experience delivering tenancy, lease, or neighbourhood management services

Strong communication and relationship-building skills, with the ability to influence and resolve complex issues

A collaborative approach, working across teams and with external stakeholders

Good knowledge of landlord services and the ability to apply this in practice

A customer-first mindset, with a track record of achieving positive outcomes

Confidence using digital tools to support service delivery

A full driving licence and access to your own car

Job Description

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