IT Support Technician


Company:	The National Fostering Group
Salary:	£27,612 - £29,000 dependent on experience
Hours:	Full-time
Location:	Bolton, BL1 4AG
Working pattern:	On-site
Job type:	Permanent
Posting date:	20 Oct 2026
Closing date:	13 Nov 2026

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Summary

Job Title: IT Support Technician

Salary: £27,612 - £29,000 dependent on experience

Location: Bolton Head Office

Hours: Full Time – 37.5 hours per week

Contract Type: Permanent

About National Fostering Group

Its official, we have been rated as a Great Place to Work 2025!

88% of employees at National Fostering Group say it is a great place to work, compared to 54% of employees at a typical UK based company! Please read more about why our employees love working here: Working at National Fostering Group | Great Place to Work® UK

With over 20 years experience, National Fostering Group is the largest independent children's fostering group in the UK with a community of over 2,500 foster carers.

As a Group, we work with Local Authorities to provide the highest quality of care for children and young people. All of our fostering agencies are officially recognised by Ofsted, Welsh and Scottish regulators as either ‘Outstanding’ or ‘Good’ which we are extremely proud of.

About the Role

As an IT Support Technician, you will manage, investigate and resolve service desk incidents, problems and requests across the business. You'll provide technical support, deliver effective solutions, escalate issues when required, and help maintain IT services across our UK offices.

This is a varied, fast-paced role offering excellent opportunities to develop your technical skills within a complex organisation. While previous experience is desirable, it's not essential—we provide full on-the-job training.

Initially, the role will focus primarily on telephone-based support, using remote management tools such as ConnectWise Automate.

Who We're Looking For

We're looking for a motivated problem-solver who enjoys helping colleagues, delivering excellent customer service, and developing their technical skills.

In return, we'll provide training in Active Directory, MDM, printers, telephony systems, file permissions and application configuration.

Essential

Strong customer service and communication skills

Excellent attention to detail, with the ability to follow processes and take ownership of issues

Well organised, with the ability to prioritise workloads and meet deadlines

Proactive approach to problem-solving and service delivery

Ability to diagnose hardware, software and operating system issues

Able to work independently and collaboratively within a team

Comfortable working with challenging customers and in a fast-paced environment

Professional, friendly and adaptable, with a positive attitude and willingness to learn

Desirable

Familiarity with Microsoft Windows and Microsoft Office

Awareness of ITIL principles

Some experience troubleshooting Windows, Microsoft 365 or basic networking issues

Basic understanding of IT hardware and software

But what else is in it for you? Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

27 days holiday, increasing with service up to 32 days + buy/sell scheme + bank holidays

Bonus schemes

Generous salary sacrifice pension scheme

Enhanced family leave (subject to qualifying criteria)

Employee Assistance Programme

Life Assurance

And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you. Just some of the things on offer:

A wide range of health, wellbeing, and insurance benefits

100’s of discount options

Salary sacrifice Eco Car Scheme and Cycle Scheme

Tech benefit

And that’s not all, we place the outcomes of the children and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

We are an Equal Opportunities Employer.

Job ID: 328220

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