Medical Secretary (Job Share)


Company:	NHS Jobs
Salary:	from £13.32 an hour
Hours:	Full-time
Location:	West Wickham, BR4 0PU
Job type:	Permanent
Posting date:	20 Oct 2026
Closing date:	17 Nov 2026

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Summary

The main duties include: Audio typing of referral letters, clinic correspondence, and medical reports. Producing letters, reports, and other documentation that are accurate, professional, and grammatically correct. Producing standard forms from computerised patient records. Maintaining accurate records of correspondence, both electronically and manually. Emailing urgent referral letters and supporting documentation via the NHS e-Referral Service (eRS). Processing eRS referrals and managing eRS worklists to ensure timely action and follow-up. Undertaking Two Week Wait (2WW) safety-netting activities to ensure referrals are tracked and monitored appropriately. Liaising with local hospitals, community services, and patients regarding referrals, appointments, and clinic correspondence. Dealing with patient enquiries relating to referrals, appointments, and hospital correspondence. Handling general telephone enquiries in a professional and courteous manner. Assisting with the processing of medical reports, insurance reports, and Subject Access Requests (SARs). Monitoring secretarial workflows and ensuring referrals and correspondence received via Docman/eConsult/clinical system tasks and secretarial trays are actioned appropriately. Providing cover for secretarial colleagues during periods of annual leave, sickness, or other absence. Prioritising workload effectively and working to tight deadlines in a busy healthcare environment. Ensuring the provision of a smooth, efficient, and patient-focused secretarial service to the Practice and its patients. Accurately coding and FOBT and cervical screening results within the clinical system in accordance with Practice protocols and national screening programme requirements. Undertake such other duties as may reasonably be required by the Practice to ensure the smooth, safe, and efficient running of services.

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