Customer Service Advisor – Solihull – £14.36 per Hour
| Company: | Concept Resources |
|---|---|
| Salary: | from £14.36 an hour |
| Hours: | Full-time |
| Location: | B37 5TN |
| Working pattern: | On-site |
| Job type: | Temporary |
| Posting date: | 20 Oct 2026 |
| Closing date: | 27 Oct 2026 |
Summary
Concept Resources are currently recruiting for an experienced and customer-focused Customer Service Advisor to join Solihull Metropolitan Borough Council.
This is an excellent opportunity to work within a busy local authority customer contact centre, providing essential support and advice to residents across a wide range of council services.
The successful candidate will be responsible for handling customer enquiries professionally and efficiently through face-to-face interactions, telephone calls, emails and online communication channels.
Job Details
Job Title: Customer Service Advisor
Client: Solihull Metropolitan Borough Council
Location: Solihull Connect, Ground Floor, West Mall, Chelmsley Wood, Solihull, B37 5TN
Pay Rate: £14.36 per hour PAYE
Contract: Temporary
Hours: 37 hours per week
Working Days: Monday to Friday
Working Pattern: 4 days, 9:00am – 5:00pm and 1 day, 9:00am – 4:30pm
Working Arrangement: Office Based
DBS Requirement: Basic DBS Check
IR35 Status: Inside IR35
Please note: The role is primarily based at Chelmsley Wood, although occasional travel to other council locations across the borough may be required.
Key Responsibilities
Provide professional and efficient customer service through face-to-face appointments, telephone calls, emails, live chat and written correspondence.
Respond to customer enquiries relating to Council Tax, Benefits, Social Services, Registrars, Environmental Services and other council departments.
Identify customer needs and provide accurate information, advice and guidance.
Resolve enquiries at the first point of contact wherever possible, escalating complex cases when necessary.
Handle difficult conversations, sensitive enquiries and customer complaints professionally.
Maintain accurate and up-to-date customer records using internal IT and case management systems.
Process cash, card and postal payments in accordance with council financial procedures.
Assist with cash reconciliation, end-of-day cashing up and banking administration.
Work collaboratively with colleagues to deliver an efficient and seamless customer service.
Follow council policies, procedures, data protection requirements and relevant legislation.
Participate in training, coaching and development activities to maintain high service standards.
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