Family Support Team Manager (Scale 2)


Company:	Prison Advice and Care Trust
Salary:	FTE: £32,452.50
Hours:	Full-time
Location:	London, SE28 0NZ
Job type:	Permanent
Posting date:	20 Oct 2026
Closing date:	19 Nov 2026

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Summary

Role overview

About Pact

Pact is a highly respected independent charity working across England and Wales. We provide practical and emotional support to prisoners' children and families, to prisoners, and to those resettling back into the community.

Our work is founded on a belief in the innate dignity of every human being, with a focus on human relationships, family, and community.

The Opportunity

If you want to lead work that directly strengthens families at one of the most difficult times in their lives, this role puts you at the centre of that effort.

As Family Engagement Manager at HMP Isis, you will manage Pact's visitor centre services — creating a welcoming, well-run environment where families can maintain meaningful connections with their loved ones.

What you'll be doing

- Managing the visitor centre provision at HMP Isis

- Overseeing the prison's booking line service

- Coordinating family visit catering services

- Facilitating play sessions for children during family visits

- Delivering family-focused interventions including homework clubs, special visits, and themed family days

- Supporting families' access to secure video visits

- Coordinating with subcontractors working within the Visits Centre

What we're looking for

- Demonstrable ability to coordinate a broad range of services

- Experience of working with families in a challenging multi-agency environment, preferably involving offenders and/or their families

- Strong organisational skills and the ability to manage a demanding workload

- Ability to contribute to the planning and development of Pact's family work

- Knowledge of safeguarding and child protection practices

- Strong interpersonal and communication skills, with the ability to build partnerships across agencies

What we offer

- Free advice, information, and counselling service

- Contributory pension

- Corporate eye care scheme

- Cycle to work scheme

- Generous holiday entitlement

- Training and development opportunities

- A thorough induction and a supportive team

Other information

Pact is an equal opportunity employer and welcomes all applications, including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 20-week probationary period, verification of identity and proven right to work in the UK, satisfactory references covering a 3-year period, declaration of any unspent criminal convictions, Prison Vetting, and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

Apply now

If you're passionate about keeping families together and have the skills to lead this vital work, we'd love to hear from you. Click the Apply button to submit your application — and don't delay, as we may close this vacancy early if we receive sufficient applications.

Apply for this job