Care Navigator (Reception)


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Epsom, KT17 4BL
Job type:	Permanent
Posting date:	20 Oct 2026
Closing date:	30 Oct 2026

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Summary

Care Navigator Integrated Care Partnership We are looking for a professional, friendly and reliable Care Navigator to join our team across our four GP surgery sites. The role is focused on providing excellent patient service, supporting our Total Triage process and ensuring patients are directed to the right service or clinician. Key Responsibilities Welcome patients and handle telephone enquiries professionally. Support patients with online requests, the NHS App and digital services. Accurately record patient information and follow the ICP Total Triage process. Book, amend and cancel appointments in line with practice procedures. Signpost patients to appropriate services and escalate urgent concerns correctly. Process administrative work including EMIS tasks, AccuRx, emails, registrations, documents and patient communications. Follow prescription, confidentiality, safeguarding and patient safety procedures. Maintain a professional and confidential reception environment. Work closely with GPs, nurses, pharmacists, administrators and other Care Navigators. Work flexibly across ICP's four sites when required. What We Are Looking For Essential Excellent communication and customer service skills. Confident using IT systems. Professional, calm and respectful approach. Good attention to detail. Ability to maintain confidentiality and follow procedures. Reliable team player with a willingness to learn. Desirable Previous GP, NHS, reception or administrative experience. Experience using EMIS Web, AccuRx or Docman. Understanding of care navigation or Total Triage. Training Full induction and relevant training will be provided, including practice systems, safeguarding, information governance, confidentiality and Total Triage. Our Expectations At ICP, we expect everyone to contribute to a professional, respectful and patient-centred culture. Treat our patients and colleagues the way you would expect to be treated yourself.

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