Customer Support Manager (Mat cover)


Company:	Hays Specialist Recruitment
Salary:	£35,000 to £39,000 a year
Hours:	Full-time
Location:	Farnborough, GU14 7JF
Working pattern:	Hybrid - 2 days remote
Job type:	Contract
Posting date:	19 Oct 2026
Closing date:	26 Oct 2026

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Summary

Customer Support Manager - 10 Month FTC

Farnborough | Hybrid | £35,000-£38,000 | Immediate Start

Are you an experienced Customer Support Manager looking for your next opportunity?We're recruiting for a 10-month maternity cover contract with an established business based in Farnborough. This is a varied, hands-on role combining customer support, team management, sales administration and supplier coordination.

An immediate start is essential to allow for a full handover with the current manager.

What you'll be doing:

Managing a busy B2B customer support inbox

Acting as a key point of contact for customers and suppliers

Providing day-to-day support to the Sales team

Managing and supporting members of the Customer Support team

Handling customer queries and complaints through to resolution

Supporting quotes, contracts, renewals and invoicing

Ensuring customer requests and internal actions are followed up promptly

Managing supplier portals, purchase orders and general administration

Juggling multiple priorities in a fast-paced environment

What we're looking for:

Minimum 2 years' customer service/customer management experience

Previous team management or supervisory experience

Salesforce experience is essential

Confident B2B communication skills

Excellent organisation and time management

Strong attention to detail

Self-sufficient and comfortable taking ownership

Able to switch between different responsibilities and priorities

Immediately available or able to start at very short notice

** Please only apply if you live within driving distance to Farnborough, you are available immediately or on short notice (no more than a week) and if you have relevant Customer service / management experience**

£35,000-£38,000 | 10-month FTC | Hybrid working | FarnboroughA fantastic opportunity for an experienced Customer Support professional who enjoys variety, responsibility and working across different areas of a business.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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