Hotel Receptionist
| Company: | Gomersal Lodge Hotel |
|---|---|
| Hours: | Full-time |
| Location: | WF17 7HR |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 19 Oct 2026 |
| Closing date: | 18 Nov 2026 |
Summary
Core Responsibilities
• Guest Services: Greet guests warmly upon arrival, verify bookings, allocate rooms, issue key cards, and handle check-outs and payments.
• Reservations & Communication: Answer phone calls, manage online or walk-in bookings, respond to emails, and take accurate messages.
• Inquiries & Concierge: Provide local travel information, recommend restaurants or attractions, and help book theatre or transport tickets.
• Department Coordination: Liaise with housekeeping and maintenance teams to report room turnover status or repair needs.
• Administrative Tasks: Balance room folios, process credit card transactions, update digital logs, and handle guest complaints calmly and professionally
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