Project Support Officer
| Company: | NHS Jobs |
|---|---|
| Salary: | £33,422 to £45,353 a year |
| Hours: | Full-time |
| Location: | Birmingham, Leeds, Liverpool, London Canary Wharf, E14 4PU |
| Job type: | Permanent |
| Posting date: | 19 Oct 2026 |
| Closing date: | 2 Nov 2026 |
Summary
Work with operational teams to design and implement changes. Support the adoption of new processes, ensuring they are embedded and sustained. Implement and maintain systems to enable effective planning and scheduling. Prepare and produce status reports, performance data and research new information. Manage and monitor compliance of projects in line with UKHSA guidelines and legislation, including Health & Safety, Equality & Diversity, Security. Support with workforce planning. Build and maintain strong professional relationships with a wide range of internal and external stakeholders. Draft and sign off correspondence. Act as point of contact for responses to requests for information and signpost accordingly. Manage the procurement of goods and services. Monitor project spend, compile budgets, and support the development of business cases. Maintain the risk and issues log, working with risk managers to resolve issues and escalating where appropriate. Use data analytics and digital tools to present project information, sharing in line with data standards. Support incident response work, re-prioritising quickly and efficiently. Be an active member of the UKHSA Project Delivery Profession Community. The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria Lead Essential Criteria: Recent experience of working in a fast-paced, operational or service environment, with the ability to adapt to changing priorities. Recent working knowledge of planning, scheduling, resource management, risk and issue management, change control, governance, and project delivery methodologies. Excellent written and verbal communication skills, with the ability to challenge effectively to ensure the correct information is presented at the right time. Strong interpersonal skills, and the ability to develop effective relationships with a wide range of stakeholders. Works well under pressure, effectively manages multiple tasks, with a keen attention to detail. Ability to use digital tools and data analytics to support effective decision making in projects. Experience of promoting best practice and lessons learned to support continuous improvement. Strong capability in using Microsoft Office applications, including Excel, Word, and PowerPoint. Desirable Criteria Contact Centre experience. Ability to work at pace in pressured operating environments. Incident response experience Selection Process Details This vacancy is using Success Profiles Success Profiles - GOV.UKand will assess your Behaviours and Experience. Application & Sift At sift stage you will be assessed against the 8 Essential Criteria listed in this job advert. You will be required to complete: An Application Form (Employer/Activity history section on the application) A 1000 word Supporting Statement - do not exceed 1000 words as we will not consider any words over this amount The application form is the kind of information you would put into your CV please note you will not be able to upload or email us your CV. Please complete the Application Form in as much detail as possible. Please structure your Supporting Statement in two parts: Part 1 Lead Essential Criteria(maximum 300 words) Describe how you meet the Lead Essential Criteria listed in this job advert. Use a specific example that clearly explains what you did, how you did it, and the outcome. Part 2 Remaining 7 Essential Criteria (maximum 700 words) Describe how you meet the remaining 7 Essential Criteria listed in this job advert for this role. Please use clear, evidence-based examples to demonstrate your skills and experience. Longlisting In the event of a large number of applications, we may longlist into 3 piles of: Meets all Essential Criteria Meets some Essential Criteria Meets no Essential Criteria Only 'Meets all Essential Criteria' will progress to Shortlisting. Shortlisting In the event of a large number of applications, we may conduct an initial sift on the following 3 Essential Criteria: Recent experience of working in a fast-paced, operational or service environment, with the ability to adapt to changing priorities. Desirable criteria may be used in the event of a large number of applications/successful candidates. If you are successful at this stage, you will progress to interview and assessment.Feedback will not be provided at this stage. Stage 2: Interview You will be invited to a single remote interview. Interview date(s) to be confirmed. The Behaviours being tested at interview stage will be: Delivering at Pace - Lead Behaviour Changing and Improving Leadership Working Together Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service as well as internal applicants. Salary Information Civil Service: Higher Executive Officer (HEO)HEO (Inner): £37,749 - £45,353HEO (Outer): £35,587 - £43,244HEO (National): £33,422 - £40,731Per annum, pro-rata - please be aware salary is based on the office location If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms. Location This role is being offered as hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London). Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC). Security Clearance Level Requirement Successful candidates must pass a basic disclosure and barring security check before they can be appointed. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard (BPSS).