Head of People & Culture (FTC)


Company:	ISS Facilities Services
Hours:	Full-time
Location:	London, E14 9SH
Working pattern:	On-site
Job type:	Permanent
Posting date:	19 Oct 2026
Closing date:	18 Nov 2026

Apply for this job

Summary

Contract: Office & Production (P&C)

Location: London (E14 9SH), Stoke or Birmingham

Hours of work: 37.5

Contract Type: Fixed Term Contract - 12 months

We are seeking a Head of People & Culture to support Financial Services clients, based from either the Stoke, London or Birmingham ISS office.

This is a senior generalist HR role with responsibility across the full people agenda, including recruitment and onboarding, employee relations, employment law, talent development, compensation and benefits, and performance management.

Job Description

Working closely with Managing Directors and senior business leaders, you will ensure that people strategy aligns with current and future business objectives.

A key focus of the role will be talent development and talent management, including coaching, succession planning, leadership capability, and talent pipeline development, supported by strong data analysis and insight.

Key Responsibilities

Develop and implement People & Culture strategies and annual people plans aligned to business objectives.

Identify People & Culture gaps, risks and potential solutions across the business.

Lead workforce capability and resource planning activities within the sector/business unit.

Drive talent management initiatives, including succession planning, leadership development and talent pipeline strategies.

Support People & Culture management across the commercial lifecycle, including win, operate, grow and keep activities.

Use people data, analytics and insight to identify risks, trends and opportunities and drive business outcomes.

Provide expert guidance on employee relations matters, employment law, organisational change, and trade union engagement, acting as an escalation point for complex issues.

Lead, coach and develop People & Culture team members while actively contributing to Managing Director and senior leadership meetings.

Professional and Personal Competencies/Qualifications

Well-rounded HR generalist experience across multiple People & Culture disciplines.

In-depth knowledge of employment law, TUPE and organisational change.

Experience operating within unionised environments and frontline delivery organisations.

Proven ability to develop and deliver people strategies and plans across a large business.

Strong talent development, coaching and succession planning experience.

Excellent data analytics capability, with the ability to translate insight into action.

Commercial and financial awareness with strong business acumen.

Strong stakeholder management, consulting and relationship-building skills.

Ability to influence, challenge and align senior leaders effectively.

Demonstrated critical thinking and capability to manage complexity.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

Apply for this job

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.