Membership and Customer Experience Supervisor
| Company: | The Massage Company Altrincham |
|---|---|
| Salary: | from £13 an hour |
| Hours: | Part-time |
| Location: | Altrincham, WA14 2DD |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 20 Oct 2026 |
| Closing date: | 16 Nov 2026 |
Summary
The Massage Company™ is looking for a great Membership and Customer Experience supervisor for our multi award-winning concept in Altrincham.
We believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there.
A successful TMC Membership and Customer Experience Supervisor is passionate about bringing high-quality massage to as many local customers as possible, and transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for our customers.
The Massage Company offers:
Varied work schedules over 7 days
The ability to earn a good, reliable salary and commission, with unlimited upwards earning depending on success
Monthly Team Bonus plan
Generous Commission structure on top of basic wage
A great team environment, with like-minded colleagues
The chance to be part of an exciting new concept developing in the UK
Learning new sales techniques, within the TMC Sales Training programme, by understanding customer types (matching to The Massage Company client profiles) and the skills to overcome questions and match customer needs to our membership options
Professional and personal career opportunities, within exciting new brand
Free monthly employee massage, plus discounted family and partner rates
Position requirements:
Selling memberships through face to face discussion, on follow up sales calls, and generating new clientele through promoting The Massage Company member referral
Create excellent experience for members/guests through friendly and helpful attitude
Responsible for scheduling appointments over the phone, on email, and in person
Providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions. Our internal TMC Knowledge Base, and training, will support this
Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment’ Answering customer questions and concerns with urgency, care and sincerity Create excellent experience for members/guests through friendly and helpful attitude Occasionally being part of promotional activity, both onsite and offsite locally
Must be able to work a minimum of 16 hours per week
Must be customer service oriented and able to communicate effectively with customers, colleagues and management
Must be eligible to work in the UK and fluent in English, spoken and written
Job Types: Part-time, Permanent
Benefits:
Company events
Company pension
Employee discount
Free parking
Referral programme