Multilingual Dutch & English Speaking Customer Advisor
| Company: | South West Recruitment Ltd |
|---|---|
| Salary: | £24,940 to £27,940 a year |
| Hours: | Full-time |
| Location: | E14 9HF |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 16 Oct 2026 |
| Closing date: | 15 Nov 2026 |
Summary
Overview
We are seeking a motivated and customer‑focused
Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.
This is a
sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment.
Fluency in Dutch and English is essential.
Location: Hybrid Once Fully Trained - Canary Wharf, London
Salary: £12.79 per hour +
uncapped commission (OTE £3,000 annually)
Hours: Full time: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.
Training: Fully office‑based
Key Responsibilities
•
Convert inbound calls into confirmed holiday bookings
•
Conduct needs‑based conversations to recommend tailored travel packages
•
Maximise revenue through upselling and cross‑selling
•
Manage booking amendments, cancellations and confirmations
•
Follow up on leads and support outbound activity during peak periods
•
Maintain accurate customer records and follow internal procedures
What You'll Bring
•
Fluent Dutch and English
•
Proven success in a sales‑driven or customer‑facing environment
•
Strong commercial awareness and confidence in closing deals
•
Excellent communication and rapport‑building skills
•
Resilience, professionalism and a results‑driven mindset
•
Ability to multitask across calls, systems and admin
•
Experience in travel, tourism or hospitality is an advantage
•
Understanding of call centre KPIs and performance culture
What's on Offer
•
Life insurance scheme
•
Perkbox membership
•
Eye test vouchers
•
Excellent training and induction programme
•
Modern, recently built premises with staff facilities
•
Corporate discounts (gym, restaurants, bars, hairdressing and more)
•
Smart‑casual dress code
•
Charity and fundraising events
•
Incentives, prizes and performance rewards
•
NVQ qualifications & apprenticeship opportunities
•
Recommend‑a‑friend bonus scheme
To apply for this position, please submit an up‑to‑date CV, or contact Nikola or Anita
on 01202 292907
for further details.
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Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy – our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.
Mauve Group
RemotePermanentFull time