Customer Service Agent


Company:	The Best Connection Group Limited
Salary:	£13.25 to £14 an hour
Hours:	Full-time
Location:	Warrington, WA4 6PS
Working pattern:	On-site
Job type:	Temporary
Posting date:	16 Oct 2026
Closing date:	15 Nov 2026

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Summary

Exciting new opportunities available in Warrington Town Centre!

Our client, a leading vehicle repairer is looking to recruit an experienced Customer Service Agent to join their dedicated & committed team.

Based at our Warrington contact centre, the Customer Service Agent works closely with Site Managers and Assistant Site Managers to establish the status of each repair, the latest estimated completion date (ECD), parts availability and any actual or potential delays.

The ideal candidate will be required to speak to directly with customers - providing proactive and accurate repair updates to customers whose vehicles are being repaired across a number of sites, providing clear and reassuring updates and recording accurate notes in our systems in line with the best practice guide.

Key responsibilities of the role:

Hold a structured daily call with each Site Manager or Assistant Site Manager within the allocated sites

Obtain the latest status of each vehicle repair, estimated completion date, outstanding parts, next repair stage and any actual or potential delayClarify missing or conflicting information before contacting the customer

Follow up outstanding updates and escalate recurring information gaps to the line manager

Proactively telephone customers and provide a clear, honest and customer-friendly update on the progress of their vehicle repair

Make a minimum of 3 telephone call attempts before sending any written communications

Speak to at least 25 customers each working day and deliver a meaningful update

Explain technical or production information in straightforward language

Manage customer expectations professionally and agree when the next update will be provided

Avoid making commitments that have not been confirmed by the relevant production site

Record unsuccessful contact attempts and take the appropriate follow-up action

Ensure follow through on any queries raised by customers

Record every contact attempt, successful conversation, update, agreed action and next-contact commitment in iImage promptly

Ensure all notes are factual, concise, accurate and completed in line with the iImage best practice guide

Maintain records that allow another colleague to understand the current position and continue the case where necessary

Identify complaints or material dissatisfaction and pass these promptly to the Customer Experience team using the agreed escalation process

Protect customer and company information in line with data protection requirements and company policies

Previous experience & skills:

Experience in a customer service, contact centre, service adviser or similar telephone-based role

Confident and professional telephone manner, with strong listening and questioning skills

Ability to explain complex or technical information clearly and sensitively

Strong written accuracy and attention to detail when recording customer notes

Good organisational and time-management skills, with the ability to prioritise a high-volume daily workload.

Calm, resilient and solutions-focused when speaking with customers affected by delays or uncertainty

Comfortable using production, claims or customer relationship management systems and Microsoft Office applications

High level of discretion when handling personal and commercially sensitive information.

Previous experience in accident repair, automotive aftersales, insurance, claims or a production environment (desirable)

The working hours 0830 - 1700 Monday to Friday

An immediate start is available after successful interview

To apply, please contact the industrial desk on 01925 629666

The Best Connection is acting as an Employment Business in relation to this vacancy.

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