First Response Administrator


Company:	Arc Legal Group
Salary:	Income Protection Cover if you're off sick continuously for 26 weeks or more, Company Days Off in Addition to Annual Leave, Private Medical Insurance, Worldwide Travel Insurance, Discounted Gym Membership, Professional Development + Membership support, where required by the role, Support for your Continuing Career
Hours:	Full-time
Location:	Colchester, CO4 5NE
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	16 Oct 2026
Closing date:	15 Nov 2026

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Summary

We are looking for a First Response Administrator to join our busy team in Colchester.

The First Response Administrator will be the first point of contact on behalf of the business dealing with a wide variety of calls, web chats and emails from our clients and customers.

Strong customer service skills are essential, a background in Insurance Claims would be an advantage, but is not essential, as full training is provided. Candidates possessing a strong work ethic and the attitude to learn and develop will do well here.

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