Team Based Administrator


Company:	NHS Jobs
Salary:	£25,760 to £27,476 a year
Hours:	Full-time
Location:	Stafford, ST16 3AG
Job type:	Permanent
Posting date:	16 Oct 2026
Closing date:	30 Oct 2026

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Summary

To provide general administrative services to support the smooth running of clinical services including: 1. Supporting with the preparation of all documentation, including agendas, circulating papers and minuting meetings. 2. Typing letters and reports. 3. To collect and input statistical information as required and ensure that reports where requested are delivered within timescales. 4. Making bookings and cancellations e.g. training places, rooms and interpreters. 5. Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate persons attention in a timely manner. 6. Supporting diary management of an individual or individuals (arranging meetings/appointments/groups etc). 7. Monitoring of an individual and team inbox. 8. Provide general non-clinical advice to deal with all enquiries and communicate effectively on behalf of the Team. 9. To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures. 10. Providing cover for other administrative colleagues during staff absence. 11. Dealing with patient/public enquires about services - liaising with professionals where required and escalate as appropriate. To provide administrative support to clinical pathways including: 12. Adding patients and input referrals into the clinical system as required by the service. 13. Booking appointments on the clinical system including identifying clinic availability in situations where it may not be immediately obvious (e.g. no capacity available in one clinic). 14. Cancelling/rescheduling appointments if required. 15. Processing clinical requests e.g. sending onward referrals, chasing results. 16. Ensuring appointments take place within specified waiting times or other targets and taking proactive action if they are not (liaising with colleagues to do so). 17. Dealing with queries about appointments. Providing administrative support to quality, performance and contract processes including: 18. To be aware of the procedure for reporting incidents and potential complaints to the Trusts Internal Systems and Team Leader. 19. To contribute to the collection and inputting of data required to support the outcomes for the service, including maintaining of spread sheets/databases where required.

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