Havering Liberty PCN Care Coordinator


Company:	NHS Jobs
Salary:	£29,000 to £33,000 a year
Hours:	Full-time
Location:	Hornchurch, RM12 6RR
Job type:	Contract
Posting date:	16 Oct 2026
Closing date:	30 Oct 2026

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Summary

We do not provide visa sponsorship JOB SUMMARY Job summary The PCN Care Coordinator will provide proactive, person-centred coordination and practical support to patients and carers registered with Havering Liberty PCN practices. The post holder will work across the Primary Care Network to improve access, communication, continuity and follow-up, helping people navigate health, social care and community services. The post holder will coordinate activity across practices and partner organisations, maintain accurate records, support multidisciplinary working and contribute to service improvement and the reduction of health inequalities. They will work within agreed protocols and their level of competence. The role is nonclinical and does not replace clinical assessment, diagnosis or treatment. Key aims of the role Improve coordination and communication between patients, carers, practices, PCN teams and partner services. Help patients and carers understand, access and navigate appropriate health, social care and community support. Support timely appointments, referrals, follow-up and delivery of agreed actions. Provide efficient administrative support that enables PCN services to operate effectively. Support delivery of contractual, quality and service-improvement priorities across the PCN. Use accurate records, feedback and service information to help identify gaps and improve patient experience. Key duties and responsibilities Provide reception and administrative support, including answering telephone enquiries, contacting patients, booking appointments and issuing questionnaires or surveys. Support the triage and coordination of referrals to the Social Prescribing team and other appropriate services, ensuring agreed follow-up actions are completed. Coordinate appointments, referrals and communication across primary care, community health, mental health, social care, advocacy and voluntary sector services. Work closely with Care Coordinators, GP Assistants and other PCN colleagues, providing cover during periods of absence or increased workload. Support the delivery and monitoring of QOF, IIF, incentive schemes, enhanced services and other PCN projects or initiatives. Maintain accurate information and support data-quality improvements relating to PCN contracts, services and local priorities. Contribute to patient communications, awareness campaigns and engagement activity across the PCN population. Partnership working and service development Develop effective working relationships with GP practices, PCN teams, community and social care services, carers organisations, advocacy services and voluntary sector partners. Contribute to audits, service evaluations, quality-improvement work and the development of new pathways, projects and ways of working. Identify and escalate gaps, duplication, access barriers and health inequalities to the appropriate PCN lead. Collaborative working relationships Patients, carers, families and authorised representatives PCN Clinical Director, Strategy and Transformation Manager, Operations Manager and Digital Facilitator GPs, practice managers, nurses, healthcare assistants and administrative teams Social prescribers, care coordinators, general practice assistants, pharmacists and other Additional Roles Reimbursement Scheme colleagues Professional boundaries, consent and safeguarding Work within the limits of competence and seek advice from an appropriate clinician or manager whenever the situation falls outside the role. Follow organisational procedures relating to consent, mental capacity, best-interest decisionmaking, information sharing and involvement of carers or representatives. Do not make clinical decisions, provide diagnosis or treatment advice, or independently interpret clinical results. Recognise and respond to safeguarding concerns involving adults or children, including concerns about neglect, abuse, coercion, carer stress or breakdown of care arrangements. Use professional curiosity, record concerns clearly and escalate promptly in accordance with local policy. Education, learning and development Complete all organisational mandatory and statutory training required for the role. Complete role-specific learning in accessible communication, reasonable adjustments, safeguarding, consent and mental capacity, equality and inclusion, and personalised care. Undertake appropriate care coordination and personalised care training as agreed with the line manager. Participate in induction, supervision, annual appraisal and the development of a personal development plan. Keep knowledge of relevant local services, pathways and good practice up to date and share learning with colleagues. Quality, information governance and confidentiality Contribute to clinical governance, audit, risk management, incident learning and qualityimprovement activity within the scope of the role. Maintain complete, accurate and timely records and meet agreed deadlines for reporting and followup. Treat all information concerning patients, carers, staff and the organisation as confidential and comply with organisational information-governance policies. Process personal data fairly, lawfully and only for authorised purposes, in accordance with the Data Protection Act 2018, UK GDPR and relevant organisational procedures. Share information only where there is a lawful basis, a legitimate need and appropriate authorisation, seeking advice when uncertain. Health, safety, equality and inclusion Follow health and safety, infection prevention and control, lone-working, incident-reporting and riskmanagement procedures. Take reasonable care of personal safety and the safety of patients, carers, colleagues and visitors. Promote equality, dignity, respect and inclusion and challenge barriers that may disadvantage patients, carers or communities. Make reasonable adjustments to communication and service access and support culturally sensitive, trauma-informed and person-centred practice. Work across PCN practices and other local venues as required; occasional home or community visits may be required subject to role protocols and risk assessment. Flexibility This job description is intended as a guide to the principal duties and responsibilities of the role and is not exhaustive. Duties may be reviewed and amended in consultation with the post holder to reflect changing organisational, contractual and service needs, provided they remain appropriate to the grade and scope of the post.

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