Administration Assistant - Tissue Viability | East of England Community Health and Care NHS Trust


Company:	Norfolk Community Health and Care NHS Trust
Salary:	£25,760 - £27,476 per annum pro rata
Hours:	Full-time
Location:	Wymondham, NR18 0AR
Job type:	Permanent
Posting date:	16 Oct 2026
Closing date:	15 Nov 2026

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Summary

Are you a tenacious, confident, and flexible person, with excellent organisational, engagement, and communication skills, who can work autonomously and as part of a creative and motivated team? If you are, we would really like to hear from you!

This post is based at Wymondham Health Centre, it is full time working on Monday to Friday 0830 - 1630 - a total of 37.5hrs per week. This is a new post created to support and work closely with the Tissue Viability Team in the South Place providing and assisting with all aspects of general administration tasks.

The post holder will provide comprehensive administrative support to the Tissue

Viability and Skin Integrity Service, ensuring the efficient coordination of clinical and

operational activities. The role will support the delivery of high-quality patient care

through the effective management of patient appointments, clinical administration

and equipment processes.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days

• Opportunity to join the NHS pension scheme.

• Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)

• Supportive positive culture that is Well-Led with regular supervision

• Comprehensive in house and external training programmes available

• NHS discounts and many more

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.

• To self-manage and prioritise a number of administrative and clerical duties

which are generated by the team. These will include;

• General administrative duties will include photocopying, mail management,

filing, archiving, typing letters, managing team member’s diaries and

schedules, arranging meetings, taking of minutes at case meetings and team

meetings.

• Coordinate the booking, cancellation and rescheduling of appointments for Leg

Ulcer Clinics and other associated services.

• Maintain and manage clinic schedules, ensuring optimum utilisation of clinic

capacity.

• Create, maintain and monitor patient waiting lists and escalate any concerns

regarding delays in access to services.

Tissue Viability Specialist Nurse

Tissue Viability Occupational Therapist

• Process requests for Integrated Community Equipment Service (ICES)

equipment, ensuring requests are accurate, authorised and submitted within

agreed timescales.

• Create and maintain equipment call-back, collection and replacement lists,

ensuring equipment is tracked and managed effectively.

• Liaise with ICES providers, patients, carers, clinical staff and external agencies

regarding equipment orders, deliveries, collections and queries.

• Monitor service inboxes and telephone enquiries, responding appropriately or

forwarding to the relevant clinician or manager.

• Produce routine reports, activity data and audits as requested by service leads.

• Support the service in meeting organisational targets, quality standards and

reporting requirements.

• Ensure compliance with Trust policies, information governance requirements

and data protection legislation.

• Participate in service improvement initiatives and identify opportunities to

enhance administrative processes and patient experience.

• Managing the information leaflets being issued by the team in regards to

changes and amendments which may impact on patient experience.

• Using initiative, identify and suggest where there maybe improvements in the

productivity and quality of the procedures and practices which could improve

data recording and performance reporting.

• To manage schedules and diaries for staff within the team, predominantly the

team lead, resolving appointment conflicts, arranging venues, issuing meeting

invitations, sending apologies, formulating agendas and taking minutes as

requested. Work load is self-managed and the position is not directly overseen

by the administrative manager, although clinical team lead is available and

regular meetings are arranged for administrative supervision regularly.

• The post holder requires a high level of interpersonal skills to enable them to

be able to communicate with patients and others in an appropriate way, being

able to diffuse situations with tact and empathy and to provide accurate

information, supporting enquiries in an unsupervised environment and in a

timely manner.

• Inputting onto and accessing a variety of systems such as SystmOneand

designated spreadsheets/databases in line with team procedures, keeping to

the allocated deadlines and timescales, some of which may be ad-hoc and

urgent.

This advert closes on Sunday 25 Oct 2026

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