Clerical Assistant


Company:	Isle of Wight Council
Salary:	Grade 3, £26,017 to £26,290 per annum
Hours:	Full-time
Location:	Ryde
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	16 Oct 2026
Closing date:	1 Nov 2026

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Summary

The Isle of Wight Council is looking to recruit a Clerical Assistant to join our Blue Badge Team.

This is an excellent opportunity for someone with strong administrative and customer service skills to become part of a small, supportive team responsible for assessing Blue Badge applications.

Essential requirements

You will combine excellent IT and organisational skills with a strong customer focus to undertake a range of administrative duties, including processing Blue Badge applications, maintaining accurate records and responding to customer enquiries regarding the Blue Badge Scheme. You will have excellent written and verbal communication skills, a friendly and professional approach, and the ability to communicate sensitively and effectively with people who have a wide range of disabilities and individual circumstances. The successful candidate will be well organised, able to prioritise their workload effectively, and capable of working accurately under pressure and to challenging deadlines when required. Key Duties Process Blue Badge applications in line with national guidance and local procedures. Review supporting evidence and assess applications against scheme criteria. Respond to customer enquiries by telephone, email and written correspondence. Maintain accurate records and update information on the Blue Badge database and associated systems. Liaise with applicants, healthcare professionals and other internal and external stakeholders as required. Assist with the prevention and investigation of Blue Badge misuse and fraud. Provide general administrative support to ensure the effective operation of the Blue Badge service.

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