Pathway Coordinator | Croydon Health Services NHS Trust


Company:	Croydon Health Services
Salary:	£33,262 - £36,027 Pro Rata, Per Annum incl HCAS
Hours:	Part-time
Location:	Croydon, CR7 7YE
Job type:	Permanent
Posting date:	16 Oct 2026
Closing date:	15 Nov 2026

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Summary

We are seeking motivated Pathway Coordinators to support the effective management and validation of patient pathways, helping to ensure the accuracy of RTT data and the timely progression of patients through their care pathway.

The Pathway Coordinator provides comprehensive business administration and coordination support to ensure patients progress smoothly through outpatient and diagnostic care pathways. The post holder is the key liaison between clinical teams, administrative colleagues, diagnostic services and external partners as required, coordinating the timely booking, tracking and monitoring of appointments, investigations and results in line with agreed pathways, RTT requirements and standard operating procedures.

Working with a degree of autonomy within established guidelines, the post holder maintains accurate and up-to-date pathway records across multiple systems, supports pathway validation and RTT reporting processes, and uses judgement to prioritise workloadand manage competing demands. The post holder proactively identifies and resolves routine pathway issues that may delay patient care (for example, missing referrals, incomplete outcomes, delayed results or capacity constraints), escalating more complex concerns appropriately and contributing to the smooth running of services.

Available Posts 2 x positions (4 days per week) 1 x position (3 days per week)

Interview- TBC

Pathway Coordination

· Monitor patient pathways and ensure timely progression through outpatient appointments, tests, diagnostics and follow-up reviews.

· Track, chase and escalate outstanding results, diagnostics and clinical actions.

· Operationally validate and maintain accurate RTT status, ensuring compliance with national reporting standards.

· Discuss pathways requiring clinical validation with clinicians to support accurate RTT status, ensuring compliance with national reporting standards.

· Identify pathway delays and proactively escalate risks to the Assistant Service Manager.

· Manage and update waiting lists, pending lists and follow-up backlogs.

· Prepare clinic information, ensuring all diagnostic results and necessary documentation are available.

Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.

Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.

If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.

At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Please see the JD and person spec for more information about the role.

This advert closes on Friday 30 Oct 2026

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