Customer Service Assistant - Revenues and Benefits


Company:	West Lancashire Borough Council
Salary:	£27,274 to £29,071 a year
Hours:	Full-time
Location:	Ormskirk, L39 2DF
Working pattern:	On-site
Job type:	Permanent
Posting date:	16 Oct 2026
Closing date:	1 Nov 2026

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Summary

Why Us?

It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role

Do you……

Enjoy working in a busy, customer-focused environment?

Have a passion for delivering excellent customer service?

Want a new and exciting challenge?

If the answer to these questions is "yes", this could be the perfect opportunity for you!

We are looking to recruit a highly motivated, customer-focused individual to join our busy Customer Services Revenue & Benefits call handling team.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

So, if you think you are up to the challenge, we would love to hear from you.

Please note: We reserve the right to close this vacancy early should sufficient applications be received.

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