Assistant Practice Manager
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | Manchester, M40 5HP |
| Job type: | Permanent |
| Posting date: | 16 Oct 2026 |
| Closing date: | 13 Nov 2026 |
Summary
Practice Operations and Team Management Support the Practice Manager with the day-to-day running of the surgery and its administrative functions. Assist with the management, supervision, training and development of the reception and administrative teams. Support staff recruitment, induction, appraisals, wellbeing and ongoing professional development. Help monitor practice workload, performance targets and key performance indicators. Support the effective use of clinical and administrative systems, identifying opportunities to improve efficiency and processes. Deputise for the Practice Manager when required. Patient Experience and Complaints Promote high standards of patient service, ensuring queries, concerns and complaints are handled professionally, sensitively and promptly. Manage and investigate patient complaints in line with practice policies and NHS complaints procedures, liaising with relevant clinical and administrative staff. Prepare complaint responses within agreed timescales and maintain accurate records of complaints, concerns and patient feedback. Identify recurring themes, risks and learning points from complaints and patient feedback, supporting appropriate actions to improve patient experience and service delivery. Quality Improvement and Service Development Support the planning, coordination and delivery of Quality Improvement (QI) projects to improve patient care, practice performance and operational efficiency. Work collaboratively with clinical and administrative teams to identify areas for improvement, review existing processes and implement sustainable changes. Support clinical audits, patient feedback reviews and other improvement initiatives to enhance patient experience, patient safety and service delivery. Monitor progress against agreed improvement objectives, ensuring actions are completed and outcomes documented. Use data, feedback and findings from complaints and audits to identify trends and inform improvement initiatives. Contribute to the development and implementation of new processes, policies and ways of working to support continuous improvement across the practice. Governance, Compliance and Risk Management Support compliance with Care Quality Commission (CQC) requirements, NHS guidance, practice policies and procedures, and relevant legislation. Assist with clinical governance, health and safety, risk management and quality assurance activities. Help maintain accurate records and ensure confidentiality, data protection and information governance standards are upheld. Support the implementation and review of practice policies and procedures, ensuring staff are aware of relevant requirements. Practice Leadership and Improvement Initiatives Take ownership of agreed practice projects and initiatives, coordinating activities and ensuring actions are completed within agreed timescales. Support the implementation and monitoring of local and national NHS initiatives, enhanced services and quality improvement schemes relevant to the practice. Work with clinical and administrative teams to achieve project objectives, monitor outcomes and identify opportunities for improvement. Help ensure the practice meets relevant contractual requirements, quality standards and reporting deadlines. Identify opportunities to improve practice efficiency, patient access, service delivery and overall performance. General Responsibilities Work collaboratively with clinical and administrative colleagues to support a positive working environment and the delivery of high-quality, patient-centred care. Undertake any other reasonable duties appropriate to the role, as required by the Practice Manager, to support the effective running and continued development of the practice.