Business Change Analyst | North West Ambulance Service NHS Trust


Company:	North West Ambulance Service
Salary:	£49,387 - £56,515 Per Annum
Hours:	Full-time
Location:	Trust Wide, L24 8RL
Job type:	Contract
Posting date:	16 Oct 2026
Closing date:	15 Nov 2026

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Summary

We are looking to recruit a Business Change Analyst as part of the Products and Delivery team within Digital at NWAS. The Business Change Analyst is responsible for working with a variety of subject

matter experts to determine requirements through the analysis and review of systems and processes. The Business Change Analyst will lead the production of detailed and complex requirements, identify where improvements and efficiencies can be gained and drive forward the

requirements through to solution design, in line with achieving the Trust's strategic objectives.

In order to meet the demands of the role and the service it provides, this role requires significant on site presence and regular travel across the North West to attend Trust locations.

At NWAS we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job

description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates’ chances of success.

The post holder in summary will be responsible for: -

• Undertaking a variety of activities as associated with a business change analyst within a digital environment including but not limited to;

• Business process mapping for as is and to be states;

• System mapping;

• Requirements gathering from end users (digital and non-digital);

• Development of specifications for technical teams to develop solutions;

• Documentation of scope, finance, timescales, benefits when applicable;

• Working collaboratively with clinical, operational, corporate and digital teams to develop and design innovative solutions;

• Developing and maintaining relationships with key stakeholders from across the trust to enable the delivery of an effective business change analysis function.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

The Trust reserves the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to submit their application as soon as possible to avoid disappointment.

This advert closes on Friday 23 Oct 2026

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