Sea Logistics Operational Care Specialist, Import


Company:	Kuehne + Nagel
Salary:	Not specified
Hours:	Full-time
Location:	Birmingham Aston, B6 4AG
Job type:	Permanent
Posting date:	15 Oct 2026
Closing date:	14 Nov 2026

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Summary

Kühne + Nagel (AG & Co.) KG

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Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will be part of the Operational Care Centre (OCC) and responsible for the timely processing of operational tasks through Business Process Automation (BPA), including customs clearance preparation, sales quotation linkage, accurate costing and gross profit management. The role coordinates customer shipments, updates operational milestones and works closely with Customer Care Locations (CCL) to ensure service excellence and operational compliance.

How you create impact

- Ensure sales quotations are allocated and linked to shipments once vessels have sailed.

- Prepare and ensure all required documentation and information is available for customs clearance.

- Conduct daily ISR checks and manage discrepancies.

- Retrieve carrier contract rates and ensure accurate cost entry and accrual management.

- Ensure correct gross profit on contracted freight and UK charges.

- Monitor carrier and supplier performance and escalate issues where required.

- Resolve operational, rate and performance discrepancies.

- Maintain accurate and timely milestone updates within operational systems.

What we would like you to bring

- Strong knowledge of freight forwarding processes and sea logistics operations.

- Working knowledge of customs requirements, shipment methods and Incoterms.

- Strong analytical and organisational skills.

- Excellent attention to detail.

- Strong customer service orientation.

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

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