Urgent Mental Health Helpline Administrator


Company:	NHS Jobs
Salary:	£25,760 to £27,476 a year
Hours:	Full-time
Location:	Canterbury, CT1 1AD
Job type:	Permanent
Posting date:	15 Oct 2026
Closing date:	29 Oct 2026

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Summary

May devise and distribute Trust leaflets and information e.g. on Mental Health Act to colleagues which highlight services available. Development of documents e.g. letters and spread sheets, slides, reports - to KMMH branding/standards. Perform basic patient administration e.g. on RiO amending non-clinical information - entry and deletion of non-clinical information such as referrals, appointments, waiting list entries, episode information, case load. May draft simple feedback questionnaires for clinician or manager approval, distribute and collate results on spread sheet Managing team daily setup according to requirements and staffing levels Preparation of standard and non-standard reports on activity, basic statistics Ability to cross check data from different systems to meet information needs and to highlight discrepancies Developing spread sheets for recording of local information where appropriate after checking whether existing report formats are available Ordering of stationery and supplies and managing stationery stores Compiling staff rotas though responsibility for cover arrangements will lie with manager/clinician Really efficient diary management, understands constraints and when to say no to diary entries having first established parameters with manager Arrange and co-ordinate appointments and meetings of all size Please refer to the attached job description for the full details on the responsibilities and person specification

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