Duty Manager
| Company: | Elite Hotels |
|---|---|
| Salary: | Competitive Salary plus service charge* |
| Hours: | Full-time |
| Location: | BN21 4EQ |
| Job type: | Permanent |
| Posting date: | 15 Oct 2026 |
| Closing date: | 14 Nov 2026 |
Summary
The Grand Hotel in Eastbourne are recruiting for a
Duty Manager - Full Time
to join our friendly team
Live in accommodation available
Overview:
To act as the front-line person for all guest expectations, ensuring a consistently high level of service and guest satisfaction. To be part of a warm, caring, and professional team, working closely alongside all departments while overseeing the smooth day-to-day operation of the hotel.
Hours of work will be 40 hours per week, working five days out of seven, including weekends and evenings, so flexibilty is required.
Key Responsibilities
- Deliver exceptional guest service and resolve guest concerns professionally and efficiently
- Represent the hotel and Elite group with utmost professionalism
- Ensure health & safety, fire and security procedures are adhered to at all times
- Act as the senior manager on duty, overseeing hotel operations across all departments
- Conduct shift briefings and ensure effective inter-departmental communication
- To be fully conversant with business demands, supporting departments during peak demand periods
- Maintain a good working knowledge of hotel infrastructure, communicating faults to the relevant departments and undertake corrective actions where appropriate
- Lead, motivate and support colleagues during shift. Ensure operational standards are adhered to at all times
Person Specification
- Previous experience within hospitality
- Good verbal and written communication skills
- Ability to handle guest complaints and solve issues professionaly
- Good understanding of Health & Safety procedures and responsibilities
- Able to work with both colleagues and independently
- Willingness to be hands on and support all departments when required
- Attention to details
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