Housing Officer


Company:	Hays Specialist Recruitment
Salary:	£23 to £30 an hour
Hours:	Full-time
Location:	Croydon, CR0 1EA
Job type:	Temporary
Posting date:	15 Oct 2026
Closing date:	29 Oct 2026

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Summary

Housing Officer

Croydon

Temporary 2-3 months initially

£23 PAYE / £30 umbrella

Hybrid - 2 days in the office, 3 days working from home / visits

As the successful candidate you will manage a patch of around 650 properties in and around Croydon. You will be responsible for delivering a proactive, high-quality customer focused and efficient housing management service to residents.

You won't deal with rent arrears, there is a separate team for that, and you will only deal with lower level ASB, anything more serious is passed to the specialist team.

At a glance you will:

Manage and resolve any tenancy and estate management issues

Act as a central point of contact for all resident queries

Liaise with all departments to make sure you and your residents are up-to-date and help implement any procedures or changes

Assist tenants with benefit claims ensuring they are receiving their full entitlement

Estate inspections

Succession process

What you'll need

Ability to demonstrate that you have extensive Social Housing experience, managing a busy patch. Managing any tenancy management issues that arise as a result of the tenancy agreement.

Experience of maintaining successful relationships with our customers, creating trust, and building sustainable communities.

Strong customer service experience which demonstrates that you place our customers at the heart of everything you do.

Experience of problem-solving and demonstrating professional curiosity

Please contact me for more information or click 'apply now'

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